Kyle Kent Email & Phone Number
@novatelwireless.com
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Who is Kyle Kent? Overview
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Kyle Kent is listed as Business systems analyst at Inseego Corp, a with 17 employees, based in Jacksonville, North Carolina, United States. AeroLeads shows a work email signal at novatelwireless.com and a matched LinkedIn profile for Kyle Kent.
Kyle Kent previously worked as SaaS Support Specialist II at Inseego Corp and Sr.Web API Support Analyst at Concentrix. Kyle Kent holds Bachelor'S Degree, Network And System Administration/Administrator, 3.54 Gpa from American Intercontinental University.
Email format at Inseego Corp
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AeroLeads found 1 current-domain work email signal for Kyle Kent. Compare company email patterns before reaching out.
About Kyle Kent
Experienced Help Desk Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Strong information technology professional skilled in Contact Centers, Customer Service, Management, Technical Support, and Customer Satisfaction.
Listed skills include Leadership, Management, Troubleshooting, Customer Satisfaction, and 6 others.
Kyle Kent's current company
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Kyle Kent work experience
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Business Systems Analyst
CurrentAttend technical design meetings with customers to elicit requirements and contribute to designUnderstand customer pain points, use cases, user stories & functional specifications to dev teamsConstruct business process workflow charts and system/data flow diagramsContribute to solution design including an e-commerce + license management user experience design and system integrations using REST-based APIsProvide deliverable work breakdown structure with effort estimates to the project managerProvide summary weekly status reports to internal and customer stakeholdersReview QA test plans for full requirement traceabilityDevelop test case scenarios with the QA function to meet both domain / end-to-end testing cyclesParticipate in customer functional testing cyclesUse APIs for monitoring Saas PlatformUse Jira to monitor software reported issuesHelp Design and implement new tools for internal and external customers
Saas Support Specialist Ii
Provide direct professional customer interaction by responding to incoming requests for service, prioritizing urgency of requests and responding to clients in a timely manner.Provide both phone and email support to clientsPerform training sessions on portals for carrier representatives and end usersPerform configuration of the SaaS platform through backend management interfaceUtilize problem solving skills to troubleshoot portal and order-related issuesWork with internal teams to validate new functionality and communicate potential impact to end usersProduce and revise documentation & training materials for customers and support personnelProvide customer feedback and potential opportunities to relevant internal groupsIdentify and recommend new product functionality or enhancements to product/program management
Sr.Web Api Support Analyst
Technical Support Associate II Concentrix Sep 2008-Oct 2020 Assist external/internal users of the client's with technical services and products. Identify, research and provide resolution to user questions and problems. Troubleshoot basic to complex customer issues that are technical in nature; including but not limited to hardware, software, networking, or other unidentified issues. Work with Sybase (SQL) Manage external developer engagements and solve complex technical connectivity issuesPlatform Subject Matter Expert (SME) and train others on best practicesAdvocate for developers to ensure our product roadmap meets their needsParticipate in our developer community and build robust API documentationProactively identify API usage issues and resolve escalationsCreated, Test and Troubleshooted API request for custom integrationsCreated API REL documentation via postman collections, swagger API workbooks and SOAPUI
General Laborer
Ran network cable Computer Hardware InstallationSoftware Implementation
Kyle Kent education
Bachelor'S Degree, Network And System Administration/Administrator, 3.54 Gpa
High School Diploma
Frequently asked questions about Kyle Kent
Quick answers generated from the profile data available on this page.
What company does Kyle Kent work for?
Kyle Kent works for Inseego Corp.
What is Kyle Kent's role at Inseego Corp?
Kyle Kent is listed as Business systems analyst at Inseego Corp.
What is Kyle Kent's email address?
AeroLeads has found 1 work email signal at @novatelwireless.com for Kyle Kent at Inseego Corp.
Where is Kyle Kent based?
Kyle Kent is based in Jacksonville, North Carolina, United States while working with Inseego Corp.
What companies has Kyle Kent worked for?
Kyle Kent has worked for Inseego Corp, Concentrix, and Able Body Labor.
How can I contact Kyle Kent?
You can use AeroLeads to view verified contact signals for Kyle Kent at Inseego Corp, including work email, phone, and LinkedIn data when available.
What schools did Kyle Kent attend?
Kyle Kent holds Bachelor'S Degree, Network And System Administration/Administrator, 3.54 Gpa from American Intercontinental University.
What skills is Kyle Kent known for?
Kyle Kent is listed with skills including Leadership, Management, Troubleshooting, Customer Satisfaction, Training, Team Management, Call Centers, and Customer Service.
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