Kyle Kersten Email & Phone Number

Appleton. Wi

Manage projects, implement systems, create documentation and provide information and assistance to computer system users and vendors regarding County computer equipment. Make recommendations regarding procedures, hardware, and software to meet the needs of computer users in all County departments.• Serves as project leader for installations and upgrades of hardware/software in all County depts.• Define system needs, integration, user security and reporting needs.• Verify IT standards are met.• Coordinate purchase, installation, implementation and training.• Assists users and vendors with problems or questions relating to computer hardware and software. • Troubleshoot software/hardware• Based on analysis of user needs, recommend new products, procedures, and methods of operation. Verifies all County systems follow established MIS standards by approving or adjusting department recommendations.• Consult with and advise County departments in the proper selection of hardware and software products.• Investigate and test new hardware and software products and enhancements.• Prepare/Update training materials and documentation for departmental and internal IT systems. • Set up equipment and install new and upgraded hardware and software.• Coordinate the process for each County department to prepare their 3-year and capital IT plan. • Maintain a level of knowledge of all County systems and their related interfaces.• Serve as liaison between users and hardware and software manufacturers.• Analyzes, research, and recommend hardware and software solutions for outside agencies requesting access to/integration with information on the County’s computers.• Attend continuing education seminars and classes as required.• Perform duties of Network Administrator as assigned.• Maintain records of the County computer inventory.• Prepare and send surveys to the County departments regarding applications and other requirements.

Oshkosh, Wisconsin Area

Neenah, Wi

•Demonstrated a high level of customer service and support. With timely feedback on the status and updates within the designated request.•Monitored system health and provided visibility to evolving trends and issues.•Maintained alignment with adherence to IT policies and standards.•Addressed issues regarding communication of project issues in a timely manner to project managers, and end-users as appropriate. •End-User machine deployment w/peripherals.•Ensured that inventories and assets are tracked and managed.•Demonstrated proficiency at creating/maintaining automated systems to remove the need for repetitive user and/or administrative procedures.

Appleton, Wisconsin

•Project lead on re-organization of IT storage that ultimately generated a more efficient and effective way for IT staff to quickly identify materials needed for deployment.•Provided maintenance on re-issued desktops/laptops/and peripherals.•Assisted in developing a more efficient method to dispose of obsolete and non-operational materials.•Successfully implemented the disposal process through the use of a cross-functional team.•Completed all assigned projects on-time, or in advance of allotted timeframe.

Marshfield, Wisconsin

Marshfield, Wi

- Sharepoint Document Management Solutions- Unitrends Desktop/Laptop Deployment Services- SQL Datawharehouse- SSRS Reporting Services- Microsoft Access Application Development- SQL Server Migration- End User Assistance- Hardware/Software Configuration- Active Directory User Configuration- Access Point Implementation- VOIP Configuration- Desktop/Laptop Purchasing & Management- Law Enforcement Technology

Information Technology Business Analyst, Information Technology, Bachelors Degree

Activities and Societies: Association of Information Technology Professionals, National Society of Leadership & Success

General Studies