Kyle Ketterer Email & Phone Number

Tampa, Fl, Us

Obtained Secret Security ClearanceDeveloped a custom Service Portal for the OBO (Bureau of Overseas Building Operations)Developed an Adobe Sign REST API integration which allowed for PDF form data auto-population and electronic signatures integrated with Service PortalDeveloped a custom PDF Export widget using jsPDF which allowed users to export catalog requests to a modern looking, branded PDFBuilt a custom Workflow Management solution which allowed admins and users to configure workflows via tables and UI instead of the more advanced workflow editorAssisted with technical interviews for developer candidates for various DoS/OBO projectsDeveloped custom Help Desk application for OBOImplemented Emergency Outreach and Emergency Self-Report crisis response apps for COVID-19 outbreakAgile development methodology with two week sprintsDeveloped a catalog item document widget which displays and requires the required documents for the catalog requestDeveloped a portal alert widget which displayed the latest record updates to the end user and tracked viewsDeveloped a News carousel widget which dynamically displayed articles from the Google News RSS feed (REST)Developed a group management widget which allows application admins and group managers to manage their user groups via a modern looking portal interfaceAssisted with architecture and design of various solutions for HRAssisted other project teams with development guidance and technical issues

Blue Bell, Pennsylvania, Us

Blue Bell, Pennsylvania, Us

- ServiceNow development and administration- Developed custom IT Service Portal (6000+ employees) with full featured service catalog and dynamic workflows- Implemented automated employee on boarding / user provisioning (AD, Exchange, Skype for Business)- Implemented automated employee termination process dynamically driven by ERP and Service Catalog ( AD, Exchange, PowerShell)- Data integrations with ERP system(s) (EnterpriseOne, COINS) (Flat file, JDBC)- Data integrations via LDAP (Active Directory) (Users, Groups, Computers)- Data integrations with external/vendor REST/SOAP APIs (Dell, MobileIron, ProntoForms)- Implemented company-wide automated Password Reset solution (ServiceNow)- Implemented IT Change Management process and procedure into ServiceNow- Implemented GRC Audit Management for internal IT audits (ServiceNow)- Experience working with and providing evidence and documentation for external auditors (Deloitte)- Built a dynamic branch/business unit based dynamic approval system for Service Catalog- Integrated and merged IT Service Management processes and solution for two merging companies (Brickman/ValleyCrest) (ServiceNow)- Built custom service portals for internal business functions (Fleet/Procurement, Contract Management)- Implemented single sign on (SSO) for ServiceNow and other business solutions- Application development (C++, JS, PHP, SQL, etc)- Developed in-house utility (Windows Application) for IT support (Brickman)- Developed prototype cloud backup solution (AWS) for automatic file backup (Brickman)- Desktop support experience- Mobile device support experience- MDM (MobileIron) setup and mass device roll-out

Cudahy, Wisconsin, Us

Shipping / receivingPicking / packingInventory

Web Design and Development (PHP/MySQL)E-Commerce Development (X-Cart)Accounting Software Implementation (Peachtree, Quickbooks)Networking

Computer Science, Computer Science

Education record

Computer Science

Computer Science