● Managed crisis incidents by coordinating with multiple teams, monitoring alerts via SIEMs, and ensuring timely resolution through effective communication and escalation protocols.● Conducted server restarts with WebLogic, as well as scaling operations and spin-ups using OpenShift.● Supported Windows and Linux Infrastructures.● Gave approval for CI/CD pipeline changes via CloudBees Jenkins.● Responded to issues with Autosys and Active Batch.● Managed escalations and tickets with ServiceNow.● Monitored alerts via Splunk and Dynatrace.● Provided a daily report for the next shift during team meetings.

● Maintained existing IT Infrastructure for the Canadian corporate offices while the other Systems Admin was out on an extended leave.● Systems Admin for the corporate permissions and network's Active Directory, Office 365, Teams, Mobile Device Management (MDM) solutions such as AirWatch, InTune, and Apple Business Manager.● Supported conference room technology and assisted employees with daily tech issues.

● Started as Systems Administrator, became Systems Manager and managed the IT department single-handedly for 2 years, overseeing an MSP and ensuring seamless operations across multiple locations in Canada as well as the US.● Led the development and execution of IT strategies, including cybersecurity measures, cloud migrations, and infrastructure upgrades.● Provided corporate training on new technologies and systems.● Managed IT & cybersecurity with SolarWinds, Barracuda, Cisco Umbrella, & Symantec.● Led implementation of new ESXi Server for migrating from Link to Skype and for other various resources.● Developed PowerShell scripts for automation of operational processes to reduce manual workload.● Managed migration project from on-premise infrastructure to Office 365/Azure, ensuring minimal disruption.● Microsoft, SSL certificate, SaaS Licensing, and IT Asset management.● Managed relationships with vendors and third-party service providers, negotiating contracts and ensuring service quality.● Administrator of Active Directory, DNS, Data Storage, Disaster recovery, Exchange, GPO, Mail Filter, application license management, Windows Servers, WSUS, and verified PCI & SOC 2 compliance.

● Directed the nightly distribution of tech support tickets to ensure swift resolution.● Set up accounts and equipment for new employees.● Provided network troubleshooting, application support, mobile device management, equipment servicing, and assistance with VPN.

● Took over and managed the migration of the company's phone system to a cloud-based VoIP platform (RingCentral and InContact), ensuring smooth implementation and user adoption.● Provided corporate training on new technologies and systems.● Created PowerShell Script to block unauthorized Encryption, enhancing the organization's cybersecurity posture.● Monitored network SIEM for potential threats via WireShark.● Admin of Active Directory and Office 365.

● Managed cloud migrations, set up of new branches, remote monitoring, network, and PC support for various clients.● Provided corporate training on new technologies and systems, helping clients transition smoothly and enhancing their technical capabilities.● Conducted detailed analyses and planned migrations to Google Cloud and Office 365/Azure, ensuring alignment with organizational goals and budget.

● Remote deployments, software installations, upgrades, virus removal, printer troubleshooting, and network setup for virtualized Windows XP, Vista, 7, 8, OSX, iOS, Android public access endpoint devices.
● Acted as a mentor and Technical Analyst II, guiding a team of technicians, and providing advanced support to users across multiple continents.
● Worked closely with the ISP’s NOC to clear MAC addresses and resolve other network issues.
● Recommended equipment to meet customer needs.
● Performed BIOS troubleshooting, hard drive diagnostics, password resets, warranty calls, and maintenance tasks.

****Obtained macOS Certification while employed at Uniguest.****

● Provided IT support by troubleshooting, rebuilding, and imaging computers, ensuring seamless hospital expansions.● Upgraded equipment, software, and operating systems, and installed peripherals including keyboards, mice, monitors, printers, and HID readers.● Produced and maintained computer workstations, both mobile and stationary, to support hospital operations.

● Installed and repaired cable and telecommunications systems, including VoIP phone and internet services, as an authorized contractor for Comcast.● Utilized and configured all necessary cable equipment such as cable boxes, modems (internet and VoIP phones), wireless routers, switches, and the Digital Service Activation Meter DOCSIS 2.0 Quadrature Amplitude Modulation analyzer/RF Meter.● Gained extensive experience working with wires and electronics, regularly reconfiguring a variety of audio and video equipment for both residential and commercial clients.