Kyle King Email & Phone Number

Durham, NC, US

• Developed a change in Automox data strategy to expand access to reports, reduce time spent managing licenses, and increase data security
• Salesforce error dashboard to track inaccurate renewal opportunities for better forecasting
• Customer usage dashboards for Account Managers to understand customer health and usage data
• Sales reports and dashboards to track KPI’s and metrics for monthly and quarterly activities and goals
• Custom reporting for key customers to supplement in-app reporting capabilities

• Pitched and ran a full tech stack audit to identify duplicate and unused software to reduce company spend
• Launched Tropic companywide as the one-stop-shop procurement platform
• Led and assisted in software negotiations to save the company over $750k on SaaS
• Ran ROI and statistical analytics on software to determine effectiveness to provide negotiation leverage or justification for churn
• Documented feedback from users and worked on continuous procurement process improvement
• Project managed all procurement requests to ensure on-time completion

• Built and maintained billing, customer usage, and expansion reports to empower coworkers with data and insights for their work
• Worked with teams across the company to identify project management and process needs, using that information to source and implement a universal project management tool
• Audited queryable database used for billing reports against platform account data to identify potential discrepancies and billing issues

Raleigh-Durham, North Carolina Area

• Developed and owned the process around building customer intake forms
• Designed customer intake forms with a focus on reporting and ease-of-use
• Built automation tools in excel to generate JSON code to greatly reduce form building time
• Identified areas of improvement in the software and proposed solutions to the product development team, partnering with them to ensure the resulting features fit current and future needs
• Trained and oversaw temporary workers helping with form building, managing their workload in Jira
• Ad-hoc reporting and analytics for the Customer Support and Customer Success teams

Bentonville, Arkansas, United States

• Worked with Business Development to develop new service offerings
• Developed new pricing strategies for existing products, and determined pricing structures for new product and service offerings
• Qualified new sales opportunities to ensure requests, timelines, and budgets were feasible
• Developed solutions and project plans for unique sales opportunities
• Worked across departments to document, optimize, and standardize workflows
• Documented workflows of newly acquired location and worked with key stakeholders to improve and integrate workflows with the home office

Bentonville, Arkansas, United States

• Developed display solutions with design, operations, and external suppliers to meet customer timeline and budget
• Project management of display production and execution
• Assisted with account management for key accounts (Netgear, Dell, Nintendo, OtterBox)

Bentonville, Arkansas, United States

• Managed all art assets for Walmart front of store signage
• Design and 3D renderings of temporary retail displays
• Real estate & event photography

Wichita, Kansas, United States

• Order processing, order fulfillment, and shipping
• Operation of print finishing machines and digital banner printers

• Processed orders, digital typesetting, customer service, data entry

Siloam Springs, AR

Assisted in print and digital promotion design and photography, working under a set style guide.

Master Of Science - Ms, Business Analytics, 4.0

Bachelor Of Science (Bs), Graphic Design

Education record