Kyle Kitchen Email & Phone Number

Toronto, On, Ca

Auditing Firm

San Francisco, California, Us

● Main role is to remediate devices that are not compliant with current standards ● Power shell scripting – use an in- house module in conjunction with standard commands that process scripts to remediate software, install packages, remove unused local accounts, confirm or reveal policy standards, display multiple hosts online/offline, generate desired information for governance/ compliance. For example, use Find-product, ping list, update product, get-itemproperty, get-content etc. ● Use psexec if no other general process was available. Work mainly with drifted issues that are post 45 days production and need a special or way to be handled. Must think on my feet and tackle problems with hundreds of applications that vary and sometimes must do research just to plan a way to solve the problem. ● Qualys scan management for Wells Fargo advisors desktops, laptops, VDI.● SQL database usage through Access 2016 – analyze query’s reported into excel files.● SharePoint reference and documentation – reflect and maintain team standards and how-to documentation in a centralized location. More details in Resume

Plano, Tx, Us

● service desk escalation resolution● server management and maintenance● Oracle backup tape management● AD admin, network share permissions, printer management● project implementation and completion tracking● Service-now usage for daily incidents, tasks and requests● mobility manager - user admin, air watch admin, hardware management and inventory control ● Laptop/desktop imaging with sccm through PXE boot● Application installations● Network testing – cable management, toning, device authentication (port security) ● Audio Visual Support● Jira – admin and project tracking● Data Entry – 2016 Office Suite

St. Louis, Mo, Us

• Replacing old Lenovo Desktops/Laptops with new hardware.• Active Directory – add/remove users.• Customer Care – Troubleshoot day to day incident tickets, document, • LANDesk – remote desktop, software push, search, edit, save any system hardware information.• Service now – database management, knowledge base, search queries, resolve and close incident tickets• Installation Coordination – Schedule on/off site installations and hardware disposal.• User Profile Migration – transfer user data to Server Backups • SCCM- push software, manage updates, Operating System Deployment (Win 7 Pro)

St. Louis, Mo, Us

-PC / Server Prep, repair & maintenance: HP, DELL, Lenovo, White-box -Anti-Virus and Anti Malware management: AVG, Malwarebytes, ESET, Bit-defender, Webroot, Sophos, Windows Defender, Windows Endpoint Protection, Symantec, Norton, McAfee, Kaspersky, Trend Micro-Windows and Server Patching management-OpenDNS configuration and maintenance-Umbrella roaming client-AD Policy and Procedure application management -AD account management, User add/removal, password reset-UAM : Kaseya-CRM : Connectwise -Network Testing (Connectivity, IP analysis, Troubleshooting)-Windows Powershell & Command line use-Microsoft Office Suite & Office 365 (Word, Excel, Outlook, One-Note, Sharepoint, Powerpoint, Skype for Business) -Shoretel (Voip phone service)-Deep Freeze System Restore-Remote applications: Kaseya Remote control, Log me in, VNC, Team Viewer, Microsoft Remote Desktop -Virtualization Usage: Hyper-V, VMware, Oracle Virtual Box: Ability to administer any OS install, OS maintenance, live-migration, hardware integration: mount USB, mount CD/DVD, install or convert any .ISO. Ability to generate hard disk, USB, or like media in-order to install OS.-AuthAnvil password server admin-Fortinet admin: troubleshoot, configure, manage forticlients through forticloud-BrightGauge: real-time visual data presentation application, ties to UAM and CRM

Plano, Texas, Us

Customer Service, Payroll management, Labor and Scheduling management, Profit and Loss management, Kronos workforce admin, Inventory Management, Community Involvement Coordinator, Hardware installation, Software maintenance, Network troubleshooting

Deerfield, Il, Us

Customer Service, Cashier management, Roster management, Client coordination, Inventory tracking-stocking-ordering, Pharmacy assistance