Kyle Kortvely Email & Phone Number

Florida, United States

As a senior member of the Informatics team, this position will be responsible to define, document, and implement the processes and procedures required to meet current and future, near time, and real time information needs related to identity management company-wide. This will include the selection and deployment of new identity-related computing resources, based on technical requirements identified in collaboration with business stakeholders and (where appropriate) vendors, as well as the foundational disciplines of supporting Identity, Incident, Problem, Change, and Release Management as it related to the provisioning and deprovisioning of resources within the organization. With the goal of creating a best practices services environment, this role will provide “hands-on” leadership to the Support and Field Operations Teams to ensure these foundational practices are implemented consistently within the team. By applying strong knowledge of zero-trust and IAM solutions, the role will task the conceptualization of common access and secure architecture for applications, licensing, group and role previsioning's, as well as overseeing the daily maintenance and implementations of automated tasks where applicable Reporting to the Vice President of Infrastructure , this individual will be responsible to help create an ownership culture that can demonstrate continuous improvement against the key performance indicators for the IT Organization.

Trinity, Florida, United States

Actively maintains user identity and application access, as well as SSO creation between current and new applications within Okta. Primary administrator for Okta Workflows, developing day-to-day solutions for application, group, on and offboarding, and API connections. Manages Google Workspace access, licensing, reports and archiving. Assists with server maintenance between physical and cloud systems. Responsible for successful company implementations of Workday as a source from AD, migration from O365 to GWS, and Okta automation

Tampa, Florida, United States

Assists with maintaining and creating various forms of environments within AWS and Azure. Configures servers to accurately work with their developed applications and respective databases. Actively monitors and corrects abnormalities, system spikes and offline modules. Works with account managers and developers to deploy newer iterations of product for QA testing. Implements access to servers through methods of whitelisting, login creation, and firewall adjustments.

Orlando, Florida

Provides proactive 24/7 server monitoring for all company systems and outage alerts. Analyzes data between server alerts and works with team to provide rapid response to prevent downtime. Assists with ticketing management for helpdesk, as well as handling technical issue calls. Works with Active Directory and VMWare Horizon to reset systems and configure profiles. Generates reports on network and telecom environments, while maintaining communication to higher-tiered techs

Sanford, Florida

Responsible for driving a company vehicle around the Central Florida area, assisting clients that request support in their homes. Provided complete solution for products repair, upgrades, installations (i.e., minor security camera mounting, smart locks, doorbells, thermostats, ect..) and other services while on site. Self-supervised routes, clients,company property, and made sure to maintain constant level of professionalism, courtesy and upmost respect throughout all client interactions.

Orlando, Florida Area

Connected to client's unit using remote controlling software online, and provided complete repair solutions by assessing many different situations. Assisted with support surrounding printer, router, software, and malware repairs, as well as making sure that clients are in understanding of what might be happening within their systems. Provide recommendations to what the client's needs are and educate, while providing world-class professionalism through chat and phone calls.

Orlando, Florida

Responsible for driving a company vehicle around the Central Florida area, assisting clients that request support in their homes. Provided complete solution for products repair, upgrades, installations and other services while on site. Self-supervised routes, clients,company property, and made sure to • maintain constant level of professionalism, courtesy and upmost respect throughout all client interactions.

Orlando, Florida

Repair technician of the Precinct, responsible for handling and providing applied solutions for all technical issues. Knowledgeable in a wide array of repair skills (hardware and software installations, virus removal, troubleshooting) and constantly seeking additional information for future use. By using critical thinking skills, client's units are inspected for current and possible unknown issues; then, systematically worked through the repair process. In charge of providing absolute quality driven service and turn time based on a daily business model.

Clearwater, Florida

Responsible for all light touch repairs (pre-setups/installs, new computer setup, and remote agent connection). In charge of overseeing all reports within the Precinct including queue management between active units and escalated issues. Manages department communication (clients, service centers, etc.) working closely with the other store employees to ensure client units have fast turnaround time. Ensures client satisfaction by providing personal inspection to units going to and coming back from the service center and short demonstrations surrounding product knowledge.

Clearwater, Florida

Acts as standing supervisor of department when department supervisor (Deputy Chief Inspector) isn't around. Regulates communication between all zones of the department, ensuring accurate and quality driven goals are being met. Provides mediation between client and agent issues, as well as overseeing all back-office responsibility (reports, queue management, turn-time, daily goals). Creates weekly schedule for upper management to approve, as well as understanding the department's personal strengths and weaknesses. Reaches out to all associates and provides coaching when necessary.

Clearwater, Florida

Repair technician of the Precinct, responsible for handling and providing applied solutions for all technical issues. Knowledgeable in a wide array of repair skills (hardware and software installations, virus removal, troubleshooting) and constantly seeking additional information for future use. By using critical thinking skills, client's units are inspected for current and possible unknown issues; then, systematically worked through the repair process. In charge of providing absolute quality driven service and turn time based on a daily business model.

Clearwater, Florida

Clearwater, Florida

Bachelor Of Science (B.S.), Information Technology, 3.49

Associate Of Arts (A.A.), General Studies

Activities and Societies: TheaterCum Laude honors

Associate Of Science (A.S.), Web Design And Management

Activities and Societies: Actor in production of "All in the Timing"Cum Laude honors