Design and create solutions for clients moving to the Salesforce.com platform or looking to improve current implementations utilizing Agile methodologies and working closely with an implementation team.Administration of internal Salesforce environment including FinancialForce PSA.Setting up internal documentation best practices for through Atlassian Confluence.

Solo Salesforce Administrator and Developer for the Sales Operations team. Worked with departments throughout the company to aid the realization of departmental and company goals through creating customized solutions and reporting.Administrator and developer of the following applications:- Salesforce.com- Docusign- BigMachines - OpenAir- ClickTools- Pardot- InsideSales.com- SteelBrick- Dialsource- Hoopla

Reach out to insurance carriers and requests specific types of data on broker's clients. That data is then transformed and scrubbed to fit the requirements of our claims analysis tool. Provide analysis of the claims data to determine where improvements can be made to insurance plans.

Manage website, editor of quarterly newsletters, manage member database.

Execute tasks as requested by managers quickly and efficiently.Develop photos and maintain customer orders.

Analyzed the help desk’s first contact resolution for improvement.Automated the help desk’s reporting functions.Created reports, memos, and diagrams to aid in top management decision making.

Prep and scan documents