● Led enhancements to the AI Data pipeline and the infrastructure for new Machine Learning features for the product to support a large scale customer base.● Led the team in connecting data sources and building comprehensive dashboards using Amazon Redshift and Grafana.● Created various dashboards within Grafana to highlight customer experiences with the product, allowing leadership to have an easy view of problem areas in the field.● Promoted to Senior Product Manager on May 16, 2024, recognizing contributions to product development and team leadership.

● Led the app team in prioritizing the development of the onboarding process, enhancing the device state screen, livestream, and various other features to get the App to a state for product launch.● Managed the submission and launch of the app on Google Play and Apple App Store, including all updates and testing via TestFlight and Google Play.● Took part in UAT and end to end testing using the App and Physical Canopy device, further giving direction to the team for areas of improvement● Took part in our customer alpha and beta processes to ensure a smooth launch and consistent updates, as well identifying gaps and future features to prioritize

● Led a team of 9 cross functional professionals, designing and developing Twilio’s InboundProcessing Region public APIs, enabling a 200% increase in revenue from European customers● Analyzed and reported on key metrics using Datadog and Tableau to measure systemperformance and inform data-driven decision making for future work● Led cross-team collaboration with 2 different departments, resource allocation, andre-prioritization of work to enable Twilio’s Serverless product to launch a private beta of RegionalFunctions and Assets● Created initial discovery ideation documents, roadmaps, release cadences, etc. for all productsand projects assigned to● Managed customer and dependent team expectations by communicating product plans, shifts,delays to management, delays to customers, and internal team members delays.● Collaborated with UX design and research, software engineering and architects, product,program management, support, sales, and go-to-market, to ensure high-quality, stable, anduser-friendly products

● Led ideation, road mapping, and requirement creation across multiple product teams to developfeatures required to launch new vehicles with over-the-air update capability,● Launched software update platform in November 2020 required for Mach-E and F-150 newvehicle launches, along with the first 4 major software updates for vehicles in 2021● Conducted Agile ceremonies / SCRUM meetings, maintaining consistent releases over 12months despite employee turnover and transition to fully remote work● Managed platform wide production support for all incoming issues by performing triage andproviding prioritization recommendations to development and support teams● Supported cross-functional analysis to align work schedules based on feature dependencies

● Served as a Lead Designer on the software update platform for connected vehicle, fully designingsoftware repackaging feature for software update platform, allowing multiple pieces of software tobe connected and sent throughout the platform● Supported design work for GoRide Health (Non-emergency medical transport shuttle service),designing low and high fidelity designs for the customer scheduling portal● Trained 3 former business analysts in design thinking to support company transformation initiativeto transition business analysts into new design roles● Collaborated on creation of design system for software update platform

● Coordinated with internal communications team facilitating enhancements and new features tointernal and external websites such as Ford’s Retirement Portal● Introduced concepts of user experience design onto the team and our business partners, usingSketch and UXPin for mock-ups and high fidelity prototypes● Worked with business partners to establish a proof-of-concept environment and assessrequirements, technical feasibility, user testing, and appropriate security and user set-up

● Performed Product Manager and SCRUM Master duties for team of 6 new hires into thecompany, working on a greenfield project within our Agile and Software Center of Excellence● Led multiple application development and innovation challenge programs, including developmentof gamified IT learning platform and proposed customer-centric dealer experience mobileapplication prototype presented for C-suite review

Produced & edited various events such as weddings, graduations, and plays. Taught others to be proficient at Final Cut X. Conducted business advising (upgrade to blu-rays) and general organization of multimedia. Oversaw projects from both the office and at home.

-Create IT wide communications to help roll out culture changes using innovative new software-Evaluated available social platforms and created a peer recognition plan-Worked on over 40 different video productions that went out to the entire IT organization-Wrote news stories for internal IT news website.

-Marketing and graphic design-Created concepts for marketing, flyers, catalogs, and website design -Wrote software to increase efficiency of daily inventory

-Managed equipment, implemented organizational systems-Assisted with organizing and conducting research studies

-Principal point of customer contact-Stocked sales floor-Assisted and advised customers on paint selection.

Printed circuit board and wire harness assembly along with testing and warehouse assignments.

Stocked sales floor. Advised customers on storewide products, standard housekeeping, and delivery.