As the Lead Client Success Manager at MyFieldAudits, my roles are varied but retain a central focus - to understand our clients not as users, but as people and helping them use our platform to reach their desired business outcomes. A unique bridge between those who use our platform and our development team, I strive to create processes and strategies that allow our partners to maximize their experience with the platform. This entails understanding current (and projecting future) technical… Show more As the Lead Client Success Manager at MyFieldAudits, my roles are varied but retain a central focus - to understand our clients not as users, but as people and helping them use our platform to reach their desired business outcomes. A unique bridge between those who use our platform and our development team, I strive to create processes and strategies that allow our partners to maximize their experience with the platform. This entails understanding current (and projecting future) technical needs and guiding our development team to meet them. -Enterprise Project Planning-Creation and Execution of Onboarding Strategies and Materials-Account Configuration, Maintenance and Management-Product Design and Development-Support Flow Development-Improving Overall CSAT -Business Development and Strategy Show less

I'm passionate about developing customer relationships that promote retention and loyalty. I work closely with our customers to ensure they are satisfied with our product and listen to find new ways to bring them even more value.

During my time at EF International, I had the privilege of working with, educating and developing a diverse population of students and faculty from all corners of the globe. With a primary focus on English Language development, my passion was creating learning environments that were relevant to the varied needs of my students. Along with general language instructions, I led lectures and discussions on a wide range of cultural and economic issues and helped prepare students for College… Show more During my time at EF International, I had the privilege of working with, educating and developing a diverse population of students and faculty from all corners of the globe. With a primary focus on English Language development, my passion was creating learning environments that were relevant to the varied needs of my students. Along with general language instructions, I led lectures and discussions on a wide range of cultural and economic issues and helped prepare students for College Admissions in the United States. With a heavy emphasis on technology - I went on to develop and train faculty on a number of strategies to leverage technology in a number of ways to promote learning in the classroom. Show less