Lead Team of ~15 Service Consultants supporting National Account level clients (1000+ employees, $1M+ annual revenue)ADP Orlando Manager of the Year, FY19Driving business transformation through initiatives designed to improve Client data security, reporting capabilities, and communicationsLeading project to standardize employee career progression across National AccountsMember of Steering Committee for new product design and rolloutSponsor of National Accounts Associate Advisory CommitteeSite Lead for new hire interview and training redesign and rollout for National AccountsLead for site level and regional employee recognition programsImprove Academy Coach, coordinating formation and execution of Six Sigma projectsCreated and facilitated Excel training courses that reached over 10,000 employees to datePresident of ADP Orlando Toastmasters, 2018-2019Vice President of ADP Orlando iWin (International Women’s Inclusion Network), 2019-2021

Led Team of ~15 Consultants supporting Enterprise level clients (200+ employees, $100k+ annual revenue)Created new Client Service roles to address gaps in transition from Implementation to ServiceKey player in three Six Sigma Green Belt projects: Improving the new Client experience, improving new hire quality, and reducing case resolution and response timeLed creation of internal career development programDeveloped site-level employee recognition program

Led Team of ~20 Customer Service Representatives supporting various departmentsSuccessfully spearheaded department and site initiatives to improve AHT, NPS, and employee satisfactioCreated and led project to improve performance of new hires within their first 30 daysServed as sole dedicated resource for Executive Office complaint resolution for Chase.com 100% employee satisfaction from employee opinion survey, 2012-2015Founder and Chair of NextGen Business Resource Group at Chase Lake MarySite level Employee of the Quarter, Q2 2013

Handled escalated calls with high profile clients and in-depth issuesManaged teams as Relief Team Manager for 3 yearsTop Supervisor scorecard every month, 2006-2008Chosen to train advisors in Mumbai, India, June-July, 2011Led department level project that reduced AHT by over 20 seconds in 60 daysSite level Employee of the Quarter, Q3 2011

Managed accuracy of packages sold to customersEnsured that all sales were satisfactorySet site record for sales in a day, 07/2000