Kyle Lauterer Email & Phone Number

Lansing, Michigan Area

- Ensure the highest customer satisfaction standards for the largest residential semi-custom homebuilder in West Michigan by maintaining expectations, quality assurance and on time deliveryschedules- Responsible for managing the construction process from start to finish of semi-custom homesspread out over four townships in the greater Lansing area- Tasked with roles including permitting, surveying, estimating, material and quality control,scheduling and installation in order to uphold standards in providing an exceptional customerexperience.

Colorado Springs, Co

- Expert oversight of homes construction for three different communities in Colorado Springs, which involve supervising field superintendents - Execution of quality assurance inspection on all homes under production to determine and manage risk - Preparation and submission of comprehensive reports and plans, taking into consideration potential issues with closings, customers, budgets, trade partners, safety, and SWMP as well as assorted issues in the field- Prompt and tactful management and resolution of escalated issues from customers and trade partners - Development of plan and schedule, with focus on ensuring growth within a 12-month period, in coordination with division teams

Colorado Springs, Co

-Exceptional performance in acquiring customers as well as attaining 99% customer satisfaction on surveys. -Strategic management of community project, which attained 70 (100%) zero defect closings, thus exceeding goal of 64 in 2016.-Hands-on supervision to all aspects of construction life cycle, from foundation to drywall installation, thereby increasing the division’s frequency in hitting critical dates by 88% in 2016-Successful attainment of variance purchase order spend average of over $50 on a goal of $200 per house in 2016 as well as more than 2 average delay days per home vs. optimal cycle time-Conformance with time constraints and standards in constructing and completing new Oakwood Homes model complex-Provision of training and mentoring for three colleagues, which achieved promotions to builders level-Integral role as point person and project manager for the third largest volume community out of all Oakwood Homes projects-Active participation in all meetings as the inaugural member of Lean Team Build Council-Substantial contribution in formulating the new KOVA templates (E-scheduling), as well as in determining opportunities for improvement to broaden knowledge of new KOVA (E-scheduling) mobile app-Introduction of ECO-PAN utilization within the community, which entailed contracting and negotiating with trade partners to offset program costs and mitigate risks of SWMP violations and potential site shutdowns-Enforcement of SWMP policy for reviewing and signing off work among mitigation teams company-wide to ensure alignment with budget -Maintenance and implementation of safety manuals, thus achieving zero site violations at any OSHA visits -Regulation of community budget, consequently completing projects under budget by over $100K in 2016. -Consistent achievement of bonus in recognition for expertise in customer care (warranty), in-depth knowledge of standards, and adeptness in completing tickets within 15 days and ensuring customer satisfaction

Colorado Springs, Colorado

- Systematic management of house construction activities, which included interacting with customers to demonstrate the home and assisting them throughout the process to ensure completion in full accordance with their specifications.- Cultivation and maintenance of long-term relationships with trade partners and Oakwood associates- Delivery of high-quality homes through close coordination with customers, trade partners, and peers- Facilitation of cross-training with mentors to adhere to schedule and to regulate budget- Continuous provision of customer care and expertise even after closing by completing service tickets in warranty - Acknowledgment for expertise in completing tickets on time, providing excellent customer service, and promoting win-win situation through utilization of practical solutions- Substantial contribution to the Building Team in achieving the first-ever President’s Club award upon its re-introduction for operations in 2014