Kyle Leathers Email & Phone Number

Holland, Michigan, Us

Richfield, Minnesota, Us

• Communication with Apple advisors on new products, support processes and business procedures • Coaching associates on the soft skills and behaviors necessary to ensure a high level of customer service• Working with sales and support professionals to offer custom experiences within the home• Providing daily, weekly and monthly business goals to team leads and their advisors• Participating in frequent follow up of the business goals to ensure expectations are clear and being met• Providing Level II technical support to Geek Squad agents

• Setting hourly, daily and weekly goals for both quality assurance and control teams• Collecting and analyzing package samples to evaluate quality standards• Analyzing quality control processes and providing feedback and interpretation to terminal management or staff• Monitoring the performance of quality teams and the systems to ensure effectiveness and efficiency• Communicate quality control information to all relevant organizational departments

Plano, Tx, Us

• Overseeing multiple retail sites in addition to production facilities across multiple cities and states• Auditing all activities directly related to making products or providing services across all sites• Directing and coordinating activities of business managers and departments concerned with the production, pricing, sales, or distribution of products• Reviewing financial statements, sales and activity reports and other performance data of each site• Measuring productivity and goal achievement of each site in order to determine areas needing cost reduction and program improvement• Establishing and implement site policies, goals, objectives and procedures• Determining staffing requirements, interviewing, hiring and training new employees and auditing those processes

New York, New York, Us

• Overseeing technology support services across multiple types of business, research and production sites • Implementing corporate or departmental policies, procedures, and service standards related to technology• Meeting with various business groups to discuss current systems, inventory and compliance related topics• Interviewing, hiring and training of engineers, technicians and print support staff• Providing Level II technical support to the field analysts