Kyle Leclair Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa

• Providing leadership and encouragement to a large team of employees who serve a diverse customer base. Establishing work environment that will contribute to high performance;
• Consciously creating a workplace culture that is consistent with Serco’s values and aligned with the identified mission, vision and balanced score card approach of the business;
• Effective planning and delivery against business objectives;
• Providing effective coaching and performance feedback through employee… Show more
• Providing effective coaching and performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources when necessary;
• Motivating, developing, and directing people as they work; supporting staff who may be subjected to unwarranted criticism from customers;

Port Union

• Conduct road tests, examine and evaluate individuals’ ability to drive.
• Offer post exam review and areas of improvement. Provide constructive feedback and explain major errors.
• Thorough knowledge of applicable sections of the HWY Traffic Act, related regulations and legislation as well as in-depth knowledge of G1, G2 and related government and company policies to provide interpretation and.
• Thorough knowledge of applicable sections of the HWY Traffic Act, related regulations and legislation as well as in-depth knowledge of G1, G2 and related government and company policies to provide interpretation and.

Toronto, Canada Area

• Provide information and assistance to applicants for all classes of licenses.
• Conduct vision screen testing, photographing of applicants and administering written and/or oral knowledge testing, ensuring compliance.
• Schedule and dispatches road tests and issues temporary licenses.
• Collect fees for a variety of transactions, including licencing fees, road test fees and written test fees.

Toronto

• Collaborate with Centre Supervisor to lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
• Coordinate work flow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions and resolving.
• Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshoot system problems as they arise.… Show more
• Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshoot system problems as they arise.
• Assist with planning and leading staff meetings. Introducing new policies and directing discussions.
• Ensure accurate compliance with all Business Management System (BMS) processes and procedures. Show less