Kyle Leclair Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa

◦Providing leadership and encouragement to a large team of employees who serve a diverse customer base. Establishing work environment that will contribute to high performance;◦Consciously creating a workplace culture that is consistent with Serco’s values and aligned with the identified mission, vision and balanced score card approach of the business;◦Effective planning and delivery against business objectives;◦Providing effective coaching and performance feedback through employee… Show more ◦Providing leadership and encouragement to a large team of employees who serve a diverse customer base. Establishing work environment that will contribute to high performance;◦Consciously creating a workplace culture that is consistent with Serco’s values and aligned with the identified mission, vision and balanced score card approach of the business;◦Effective planning and delivery against business objectives;◦Providing effective coaching and performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources when necessary;◦Motivating, developing, and directing people as they work; supporting staff who may be subjected to unwarranted criticism from customers;◦Using logic and understanding to identify advantages and disadvantages of alternative solutions, conclusions or approaches to problems;◦Maintaining employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling◦Responding to customer service enquiries, documenting and reporting notifiable incidents and resolving road test complaints;◦Monitoring the daily performance of the DTC and conducting periodic system checks and audits;◦Making business decisions that are financially responsible, accountable, justifiable, and in accordance with organization policies and procedures. Communicating regularly with management, support functions and external stakeholders;◦Conducting employee meetings on a regular basis; Show less

Port Union

• Conduct road tests, examine and evaluate individuals’ ability to drive.• Offer post exam review and areas of improvement. Provide constructive feedback and explain major errors.• Thorough knowledge of applicable sections of the HWY Traffic Act, related regulations and legislation as well as in-depth knowledge of G1, G2 and related government and company policies to provide interpretation and guidance to staff and to respond to customer complaints from road test applicants as well… Show more • Conduct road tests, examine and evaluate individuals’ ability to drive.• Offer post exam review and areas of improvement. Provide constructive feedback and explain major errors.• Thorough knowledge of applicable sections of the HWY Traffic Act, related regulations and legislation as well as in-depth knowledge of G1, G2 and related government and company policies to provide interpretation and guidance to staff and to respond to customer complaints from road test applicants as well as driving schools. Show less

Toronto, Canada Area

• Provide information and assistance to applicants for all classes of licenses.• Conduct vision screen testing, photographing of applicants and administering written and/or oral knowledge testing, ensuring compliance.• Schedule and dispatches road tests and issues temporary licenses.• Collect fees for a variety of transactions, including licencing fees, road test fees and written test fees.

Toronto

• Collaborate with Centre Supervisor to lead a DriveTest Centre office, including all customer service and Driver Examiner activities.• Coordinate work flow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions and resolving problems.• Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshoot system problems as they arise.… Show more • Collaborate with Centre Supervisor to lead a DriveTest Centre office, including all customer service and Driver Examiner activities.• Coordinate work flow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions and resolving problems.• Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshoot system problems as they arise. • Assist with planning and leading staff meetings. Introducing new policies and directing discussions. • Ensure accurate compliance with all Business Management System (BMS) processes and procedures. Show less