Achieve and surpass Quarterly and Monthly budgeted revenues and sales goals Curate new and Maintain existing market relationships in Association, Union, Non-Profit, increasing ADR | Occupancy | GroupCurate new and Maintain existing market relationships in Federal & State Government, increasing Occupancy | GroupCurate new and Maintain existing market relationships in Corporate, increasing Occupancy | Group | ADRRaise the awareness and reputation of my hotel and the brand locally within Chambers, CVB, and Local offices. Coordinate Food & Beverage | Meeting Events & BEO with over 3,000 sq. ft of venue space. Increasing meeting room Occupancy | Revenue and Restaurant Outlet - Catering revenue Respond to RFP's and negotiate to close leads to maximize hotel ADR | Occupancy | RevPar over key dates.Oversee the strategies and performance of a Sales Manager and productivity of a Sales Coordinator.

Currently stepping into my largest role in my hospitality career to date. As the Area Director of Sales I will be overseeing the sales and revenue strategies of three very established Marriott Hotels at the base of the Montage Mountain Resort in Scranton, Pennsylvania. Properties include Courtyard by Marriott, SpringHill Suites by Marriott, and TownePlace Suites by Marriott with a combined 330+ rooms and suites.Achieve and surpass Quarterly and Monthly budgeted revenues and sales goals Manage group blocks of a combined 250+ rooms between 3 properties.Curate new and Maintain existing market relationships in Association, Union, Non-Profit, increasing ADR | Occupancy | GroupCurate new and Maintain existing market relationships in Federal & State Government, increasing Occupancy | GroupCurate new and Maintain existing market relationships in Corporate, increasing Occupancy | Group | ADRRaise the awareness and reputation of my hotel and the brand locally within Chambers, CVB, and Local offices. Coordinate Food & Beverage | Meeting Events & BEO with a combined 1,700 sq ft. of 2 meeting rooms and single board room. Accommodating up to 100 attendees Increasing meeting room Occupancy | RevenueRespond to RFP's and negotiate to close leads to maximize hotel ADR | Occupancy | RevPar over key dates.Oversee the strategies and performance of an Area Sales Manager and National Inbound Sales Manager, as well as productivity of an Area Sales Coordinator.

Achieve all personal/team sales goals surpassing YoY in ADR | RevPAR | OccupancyAchieve and surpass Quarterly and Monthly budgeted revenues and sales goals Curate new and Maintain existing market relationships in Association, Union, Non-Profit, increasing ADR | Occupancy | GroupCurate new and Maintain existing market relationships in Federal & State Government, increasing Occupancy | GroupCurate new and Maintain existing market relationships in Corporate, increasing Occupancy | Group | ADRCorrdinate SMERF | MICE accounts and events while curating new accounts, increasing ADR | Occupancy | RevParProduce weekly and monthly reports with sales and revenue forecasts for: SMERF, MICE, Association, Government, Group. Monitor current / potential market and sales trends, adjusting hurdle points | room differencials | BRF as needed.Help guests if someone needs assistance with a request or complaint.Provide partners with current offers within corporate loyalty programs and incentives.Develop and maintain relationships with IHG Key Account Directors to ensure maximum Occupancy | Room Nights with corporate accounts in market.Raise the awareness and reputation of my hotel and the brand locally within Chambers, CVB, and Local offices. Coordinate Food & Beverage | Meeting Events & BEO increasing meeting room Occupancy | RevenueRespond to RFP's and negotiate to close leads to maximize hotel ADR | Occupancy | RevPar over key dates.Increase YoY Groups | Accounts achieving higher ADR | Occupancy over key dates.Maintain rooming lists | group blocks & events peaking 80+ rooms per night

Developing my team and improving their performance through coaching and feedback.Training team members to make sure they deliver with IHG compliance, to the standards we expect and have the tools they need to work efficiently.Drove a great working environment for our teams to thrive – connecting departments to create sense of one team.Achieved all personal/team sales goals and maximize hotel profitability.Achieved and surpassed budgeted revenues and personal sales goals and maximize profitability.Worked within the budget and financial plans including the hotel marketing plan.Created and implement sales plans that drive occupancy, increase best flex rates, and increase volume.Produced daily and monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinated activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.Provided guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.Developed and maintained relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales.Raised the awareness and reputation of my hotel and the brand locally, including “New Hotel” selling plan for post renovation marketing.Identified improvements and research to marketing activities and overall hotel sales performance and work with other departments.

Accurately processed all cash and credit transactions including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash amounts.Up-sold rooms where possible consistently 10% or higher off of Best Flex Rates.Registered all guests in a friendly, prompt and professional manner, assisted with guest requests and room discretion.Communicated any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Responded appropriately to guest complaints. Made the appropriate service recovery gestures in order to ensure total guest satisfaction.Routinely booked guest reservations for individuals and/or groups that are requested either byphone or from within the hotel; processed cancellations, revisions, and information updates on changes.Assigned Loyalty Champions of the property by consistently enrolling guests into the IHG rewards program, totaling over 30 non members per month surpassing hotel and corporate goals.Performed other duties including guest room tours, concierge services, special guest requests, social dinners and coffee socials.Implemented “Rev It Up!” program where Front Desk Agents can receive bonus compensation by earning points for; up selling a room $10 or higher than the Best Flex Rate (50), Enrolling a qualifying guest into the IHG rewards program (50), being positively mentioned in a review (50), and generating a qualified sales lead (100).Certifications in the Following Aspects of IHG:Delphi ELearning (Sales and Catering)IHG 5-S (Housekeeping) IHG Crisis Management IHG Problem Handling Intellectual Property Training Leading Others Loyalty Champion Workshop Meeting Broker & LeadShare Fundamentals Oracle Business Intelligence Level 1-2 People ToolsReservation Communications Revenue Management Indicators Smart View (Inventory and sales)Strategic Business and Revenue Planning IHG True Hospitality (Front desk/Housekeeping)

Maintained the office by organizing routine and procedures; preparing payroll; timely correspondence with clients and prospects.Maintained office efficiency by planning and implementing office systems, routines, and equipment procurement.Designed and implemented different office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments for the most efficient of work ethics in the offices.Completes operational requirements by scheduling and assigning employees; following up on work results.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintained productive and professional staff by recruiting, selecting, orienting, and training talented and promising employees.Assisted in producing commendable job results by coaching, planning, monitoring, and appraising company employees.Attended educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies within the local market.Achieved financial objectives by preparing annual budgets; scheduling expenditures; and analyzing variances year over year.

Implemented and Improved the operational systems, processes and policies in support of organizations mission.Strived to support better reporting, information on prospects, and long-term planning of the market.Manage and improvement the coordination and communication between support and business functions.Oversaw the financial management, planning, and structure of company systems and policies.Management of budget in coordination with the company goals.Developed individual program budgets, Invoicing polices to active accounts and job sites.Assisted with Payroll management, including tabulation of employee benefits, commissions, and expenses.Structured the organization of fiscal documents.