Kyle Lenox Email & Phone Number

IT Cloud Administrator with experience in a global company managing infrastructure, trouble shooting, problem solving, and strong customer support. Exceptional aptitude for computers and technology; able to quickly learn and master new technologies. Known for being a collaborative team player who is highly motivated, dependable, reliable, flexible, and maintains accuracy in a fast-paced environment.

Ohio, United States

Created documentation in this new specialized role, while updating and maintaining older documentation. • Deployed new software / applications for customers as requested, while cleaning up old / unused software / applications that were no longer needed within Salesforce ticketing system. • Coordinated meetings with customers on both large and small projects for efficiency and best timing. • Trained coworkers on how to implement new tasks.• Worked on “refreshes” to keep… Show more Created documentation in this new specialized role, while updating and maintaining older documentation. • Deployed new software / applications for customers as requested, while cleaning up old / unused software / applications that were no longer needed within Salesforce ticketing system. • Coordinated meetings with customers on both large and small projects for efficiency and best timing. • Trained coworkers on how to implement new tasks.• Worked on “refreshes” to keep test environment and real environment in sync.• Created new ways to implement tasks using more efficient methods.• Coordinated tickets with other coworkers and other departments as needed. Show less

Westlake, Ohio, United States

Completed tasks within ticketing system covering a wide range of cloud administration, infrastructure, and development. Maintained infrastructure by responding to alerting software. Trained new employees, updated documentation, and learned a wide variety of skills to be versed in many different tasks. • Lead contact in the US for 3rd shift within Cloud Service Desk Department. • Consistently in top 5 for tickets completed on a monthly basis.• Responded to alerts and problem… Show more Completed tasks within ticketing system covering a wide range of cloud administration, infrastructure, and development. Maintained infrastructure by responding to alerting software. Trained new employees, updated documentation, and learned a wide variety of skills to be versed in many different tasks. • Lead contact in the US for 3rd shift within Cloud Service Desk Department. • Consistently in top 5 for tickets completed on a monthly basis.• Responded to alerts and problem solved coordinating help when needed with larger issues.• Learned multiple skills as job position was a “jack-of-all-trades” (Cloud Ops / Dev Ops / Infrastructure / Data Services / Database / Networking / Access / Alerting).• Created and updated documentation.• Quickly learned aspects of position and taught aspects to new hires. Show less