Kyle Lessard Email & Phone Number

- Lead a phone support team, supporting customers through outbound call back requests-Assisted with the creation, implementation, and launch of phone support- Build processes and policies for phone support- Build knowledge base resources and Zendesk Explore dashboards and reports for phone metrics- Data-driven with a deep understanding of Individual.

Kitchener, Ontario, Canada

- Member of Faire’s Customer Experience Team providing exceptional customer support to all customers- Data-driven specialist with a deep understanding for Individual Contributor performance metrics- Consistently achieve or exceed department performance metrics such as Tickets per Hour, Utilization and Customer Satisfaction- Lead pod performance metrics.

Kitchener, ON

- Founder and creator of the KW Titans game day fan experience- Planned and executed all fan experience engagements each home game from start to finish- Managed a team of 20+ volunteers- Worked with corporate partners and company stakeholders to integrate their brand into game days- Coordinated with community partners and charity organizations via email.

Canada

- Member of Marriott International’s 15-person National (Canada) operations team- Responsible for stepping into managerial roles at at-risk Marriott properties across Canada for 1-4 months to drive revenue and customer satisfaction improvements- Learn new property management systems and teach direct reports on these new systems- Join and lead new teams at.

Waterloo, ON

- Delta Hotels by Marriott Waterloo- Managed a team of 10-15 associates- Planned and executed quarterly department meetings to align and motivate team- Developed action and incentive plans for customer service associates to achieve department goals and team success (team exceeded upsell goal 10/12 months)- Consistently scored Top 10 in Eastern Canada (full.

Waterloo, Ontario, Canada

- Delta Hotels by Marriott Waterloo- Responsible for the Front Office department as Manager on Duty- Led department incentive programs- Responded to and resolved customer questions, concerns and escalations- Led the employee health and wellbeing committee

- Delta Hotels by Marriott Waterloo- Performed daily customer check-in and check-out procedures- Responded to and resolved customer questions and concerns

Toronto, ON

• Created program timelines and communicated these with partners and groups in preparation for seamless game operations
• Led and supervised game crew and youth volunteers on game day by delegating tasks and ensuring game day timelines were met
• Completed pre-game, half-time and post-game activities in order to provide exceptional customer service to our fans and partnerships
• Previous title of “Toronto FC Game Crew”, promoted in April 2016 after demonstrating consistent standout performance as game crew

Vaughan, Ontario

• Demonstrated exceptional customer service and marketing strategies in order to improve athlete retention
• Led a variety of exercise techniques in order to improve agility and stamina of athletes including: periodization training, plyometrics drills, incline and over-speed treadmill exercises, on-field drills, and strength.
• Monitored health and safety of individuals during training