• Ensured administration of assigned contracts• Composed overall provider contract and amendment loading and processing using various databases• Completed auditing contract loads for quality measurements and reporting standards• Made outbound calls to verify demographic information of various provider

• Product research• Website quality control• User testing of web site development

• Made recommendations based on the research and data analysis to best help the client• Utilized Microsoft Dynamics CRM to capture customer data, and perform maintenance activities to ensure database integrity • Researched physicians or prescription drugs for new business prospects using government and carrier websites, directories• Used information systems to research on new business prospects and preparing summary reports