PROGRAM MANAGEMENT: In Charge of supervising five separate areas of periodicals. Single point of contact for ordering, printing, collating, and stocking of all forms, booklets, brochures, pamphlets. Consistently checking to ensure the validity and correctness of all periodicals. CUSTOMER SUPPORT: Trusted and trained as secondary secretary for the Department on Aging. Handles incoming calls, and processing of every walk in to the department. Often deals with disgruntled customers and mitigates/diffuses any situation presented. ADMINISTRATIVE MANAGEMENT:Processed 4,211 enrollments of individual members into the Milwaukee County transit Express System. Reviewed and organized documentation, ensuring completeness and accuracy.SYSTEMS and SOFTWARE: Navigated printer issues on 7 printers and 2 fax machines for the entire department of 53 members which single handedly prevented any delays in service to Milwaukee County. Consistently offers Microsoft program support to members within the Department. Works in both Milwaukee county and Wisconsin State programs such as MIDAS, Forward Health, Info keepers, Cares, and Web access Management System. PROGRAM ANALYSIS: Analyzed and revitalized the efficiency of internal administrative, organizations, management, and specific issues, using analytical methods and techniques for problem resolution. Manager of the physical security, tracking, and monitoring of all training media for the department. Developed a media database and custom hand receipts for 100% accountability of training materials. IT SUPPORT: Developed a database allowing for precise tracking of 5000+ elders ensuring that they have access to transportation.RECORDS MANAGEMENT: Produced an organized, efficient, and robust system of storage, and utilization of periodicals, and forms vital to the success of the Department on Aging which has been incorporated into the Emergency management process in case of emergency evacuation. The department

PROGRAM MANAGEMENT: Administer unit newcomers’ orientation program, ensuring newly arrived personnel are apprised of all required actions as well as services available to them and their family members. Create and review reports detailing records updates. Identify and address discrepancies and provide training to subordinates to prevent recurrence, as necessary.CUSTOMER SUPPORT: Support 18 military and civilian personnel in geographically separated unit tasked with training and managing 1K personnel annually. Manage updates of personnel records, administration of leave, formal training, promotion actions, retirements and separations, and other personnel requirements. Plan and execute monthly in- and out-processing actions.HUMAN RESOURCES/ADMINISTRATIVE MANAGEMENT: Provide oversight and direction of all HR programs, including performance evaluations, promotions, assignments, awards, discipline, pay, and other matters, to effectively manage multidisciplinary unit. Advise unit supervisors on responsibilities and tasks necessary to ensure compliant execution of required personnel administrative actions. Monitor deadlines and ensure all required documentation is submitted in a timely, accurate manner. Develop, maintain, monitor, and audit personnel records for permanent and temporarily assigned personnel, ensuring strict accuracy of data and protection of personal and/or confidential information. Inform unit leadership on status of HR and administrative programs and projects, and recommend improvements to streamline operations. ACCOMPLISHMENTS: *Planned and conducted robust preparation of records management programs, resulting in fully compliant programs and in organization receiving grade of “Excellent” during biannual Higher HQ records management inspection. *Scrutinized all local Operating Instructions (OIs); identified and eliminated four obsolete OIs, resulting in more streamlined, straightforward administrative, training, and technical operations.

RECORDS MANAGEMENT: Created, maintained, updated, and monitored unit, field, and master personnel records for 280 military personnel. Developed, implemented, and managed automated and manual file plan disposition programs to enable proper tracking, retention, and timely staging or disposition of personnel records. IT SUPPORT: Received and processed network account requests and security group permission tasks to ensure compliant connectivity of unit personnel. Configured Operating Systems (OSs), database management system, hardware, software, and network protocols. Configured desktop application such as Microsoft (MS) Outlook, MS Office, and others, as well as desktop hardware and printer configuration. Maintained accounts in permanent and temporary Active Directory folders, group distribution lists, and mailboxes while ensuring appropriate rights and permissions. Provided ongoing support, resolution of problems, and recovery of operating malfunctions involving various hardware components and software failures. Maintained MS SharePoint website for Maintenance Group, the 388th Component Maintenance Squadron’s parent organization, ensuring accessibility for 1.2K personnel.ACCOMPLISHMENTS: *Applied honed financial management skills to oversee three Government Purchase Card (GPC) accounts as purchaser; ensured compliant program execution and oversight, thereby culminating in grade of “Outstanding” during every local and Higher HQ inspection.*Excelled during fast-paced, high-risk temporary assignment to Horn of Africa in support of Operation Enduring Freedom; expertly managed 457 off-base travel requests and 16K+ personnel passes, thereby ensuring 100% accountability of all assigned personnel at all times. *Awarded high-level awards for exceptional professional accomplishments as well as volunteer service.

PROGRAM MANAGEMENT: Supported streamlined postal operations in newly established location. Validated authenticity of personal and official registered mail. Controlled and updated parcel tracking system to ensure U.S. Postal Service oversight online. Provided customer service via assisting customers with questions, providing postage, accepting items to be mailed, and delivering letters and parcels. BUDGET MANAGEMENT: Oversaw unit’s GPC Program in order to compliantly facilitate procurement of necessary assets in fast-paced postal operations site. Managed $300-flex-credit account and conducted recurring audits to ensure 100% accountability of funds and spending. TRAINING: Identified employee developmental needs and provided on-the-job training to maintain and improve performance. Trained all operational, customer service, security, and safety procedures and scheduled periodic reviews as necessary.ACCOMPLISHMENTS: *Strictly enforced exceptional customer service requirements, resulting in organization achieving 100% customer satisfaction as evidenced by data from Post Office Interactive Customer Evaluation Report. *Flawlessly processed 400+ pieces of registered mail and 15K non-registered parcels.

ADMINISTRATIVE MANAGEMENT: Supported executive leadership in all administrative matters concerning 231-person agency encompassing local and geographically separated sections. Monitored and managed officer and enlisted promotions, requisitions, evaluations, decorations, and other HR and administrative requirements. Monitored evaluation and decoration deadlines, and set and enforced on-time submission. Reviewed and organized documentation, ensuring completeness and accuracy. ORAL and WRITTEN COMMUNICATION: Created and presented recurring briefings to executive-level leaders regarding status of administrative and HR programs and deliverables. Coordinated with Higher HQ and supported organizations to ensure full visibility of administrative procedures, policies, and timelines. Tracked deadlines and sustained regular communication with supported organizations to guarantee that necessary documentation was submitted to Higher HQ in time. REPORTING and ANALYSIS: Conducted quality reviews of all administrative and HR documentation for organizational leadership. Updated, monitored, and reviewed inputs of required documentation into personnel records systems, ensuring 100% accuracy. Coordinated with Higher HQ in interpretation and management of personnel policies and programs.RECORDS MANAGEMENT: Created, updated, secured, managed, and inspected electronic and hard-copy records encompassing unclassified, classified, and sensitive data, including Privacy Act information. Organized, scheduled, and carried out local inspections to maintain adherence to governing regulations and to prepare organization for Higher HQ inspections such as those from Pacific Air Forces and U.S. Forces Korea.

SYSTEMS ADMINISTRATION: Managed system configuration and antivirus updates for 1.8K+ information systems, ensuring consistent availability and compliance with all applicable IT and security directives. Served as SharePoint Content Manager for five squadrons, ensuring highest standards of system availability and security.TROUBLESHOOTING and REPAIR: Oversaw timely resolution of troubleshooting and repair tasks to support Command, Control, Communications, and Computer Systems (C4) for supported customers. Responded to and addressed network outages and system problems such as faulty connections, hardware damage, and hard drive and OS failures. Maintained database operations and restored database files from backup after system disruptions resulting from incidents such as hard drive failures, ensuring expeditious return to normal operations. CUSTOMER SUPPORT/COMMUNICATION: Provided IT support to 560 unit personnel. Assisted customers with computer issues by asking questions to ascertain specific problems and troubleshooting hardware and software issues with systems and peripheral equipment. Presented training on basic diagnostic and problem-solving techniques to enable quicker resolution of less-complex issues.ACCOMPLISHMENTS: *Recognized the need for, planned, and executed comprehensive records file configuration while ensuring impenetrable security of 2K+ vital files; efforts resulted in marked increase in network security.*Organized and carried out 12 meticulous inspections and site visits to 23rd Fighter Squadron; identified and rectified 250+ discrepancies in IA programs, thereby ensuring unit fully complied with governing regulations.*Served key role in establishment and setup of SharePoint across the installation; planned and executed full migration of data from locally developed program to SharePoint with no interruption to communication during migration.