Kyle Lintz Email & Phone Number

Remote

• Effectively oversee a portfolio of 10+ clients, cultivating strong relationships and ensuring their business objectives are met by consistently providing recurring reviews of support metrics
• Exhibit exceptional leadership skills by leading weekly client calls to maximize benefits for Cerner and valued clients
• Provide expert guidance on impactful strategies to prioritize client issues and facilitate a plan for swift resolution
• Promote seamless collaboration between internal Cerner teams and clients, ensuring effective communication of diverse perspectives
• Demonstrate accountability for client satisfaction, KPIs, and achieving service level objectives
• Conduct thorough audits of client issues and monitor progress using project management and support tools

Kansas City, Missouri Area

• Foster weekly collaboration with over 30 International Client Account Executives to drive alignment and optimize client outcomes
• Act as a key partner to Client Account Executives and clients, supporting the successful execution of Cerner's yearly client program
• Ensure accurate maintenance of client database and generate insightful reports using Salesforce CRM
• Provide comprehensive assistance to clients in establishing and implementing a Value Measures program
• Develop client program engagement plans and roadmaps that effectively align with organizational goals
• Consult with internal and external stakeholders to secure necessary resources for the delivery of client plans

Kansas City, Missouri Area

• Actively promote, contribute to, and leverage knowledge bases to enhance organizational knowledge sharing
• Offer exceptional support to national clients by proficiently troubleshooting Cerner electronic medical record and various other IT systems
• Provide mentorship to new hires, guiding them in documenting investigations and resolving issues effectively
• Conduct thorough reviews of client performance, analyze trends, and develop innovative solutions
• Serve as a Subject Matter Expert for a large health system, collaborating closely with hospital and Cerner leadership to ensure the achievement of all goals
• Assist in the onboarding and training of new associates to ensure a smooth transition into their roles

Kansas City, Missouri Area

Intern at marketing, communication and association management firm specializing in the financial services industry.

Kansas City, Missouri Area

Project manager of national awards program recognizing marketing and communications excellence in the mutual funds industry.