Kyle Lowis Email & Phone Number

Hood River, Oregon, United States

• Provided direct support to Contact Center employees through continuous coaching and training• Developed a positive team environment by being supportive, visible, and easily accessible to the Contact Center employees, assisting with recognition, and contests, brining new ideas to inspire and motive employees to meet and exceed department and company goals• Took call escalations, researched complex customer questions, and diffused urgent customer situations.• Oversaw the Issues and Warranties’ daily functions.• Performed all duties of Contact Center employee. Acted as a backup for daily operations and functions as needed• Performed Quality Monitoring and Evaluations on all assigned contact center employees.• Partnered with Contact Center Leadership to give performance feedback and make recommendations regarding performance evaluations and improvement plans.• Identified training and communication needs based on observations of knowledge gaps and makes recommendations for training and support resources.• Represented Outdoorplay Contact Center as a subject matter expert with ongoing projects and strategic initiatives.

Hood River, Oregon, United States

• Transitioned company to more modern internal logistics and information organization and helped the company go paperless, saving an estimated $10k USD in mailing fees annually.• Provided adept customer service outreach and relations from initial inquiry to end of trip evaluations.• Maintained a strong rapport with 500+ guests, acting as the first and main interaction all guests have with the company.• Processed customer bookings and invoices for trip departures and services rendered.• Prepared guests for trip departures, including answering customer questions and providing relevant and important information regarding their trip.• Head administrator for US office. Duties included: Answering phones, sending/receiving emails, collecting and sending mail, processing and managing guest and vendor invoices.• Managed and reviewed company accounting and finances, sent and collected invoices, input data into QuickBooks, generated reports, deposited funds into correct accounts, and coordinated with CEO on use of funds.• Generated trip logs containing important guest information for use by staff.• Administered guest database information, including gathering all relevant contact and billing information.• Assisted in crisis management during the COVID-19 pandemic, including safe evacuation of guests.

Glovers Reef, Belize

Working at Slickrock requires guides to be masters of teaching, guiding, and customer service. Guides live and work on the adventure island in Glovers Reef, located 30 miles offshore mainland Belize. Guides assist guests in all sports and activities on the island. Activities include: leading snorkeling trips to offshore reefs, leading sea kayak excursions, providing detailed teaching and instructions for various sports such as windsurfing, kayak surfing, and paddle boarding. All guides are required to have a detailed knowledge of the sports they teach and the wildlife that encompasses the island. Duties also include minor housekeeping and grounds keeping chores.

Lead trips at private resort on Long Caye of Glover’s Reef.Lead daily snorkeling tours, informing clients about the local marine life.Teach ocean kayaking, surf kayaking, windsurfing, paddle boarding, and various other sports.Lead lectures on coral biology, geology and geomorphology, and marine life.

Hood River, Oregon, United States

• Created, curated, and managed all media content for the company.• Monitored, listened and responded to users on social platforms.• Created overall marketing strategy and brand identity.• Facilitated customer outreach and consumer education.• Tracked, monitored and analyzed SEO and web traffic metrics.• Created a new online sales platform for the company, generating a new revenue stream.

Gardiner, Mt

Photograph multiple whitewater rafting/zip line trips per day with multiple photo set-ups.Photography equipment operation.Preparing and presenting photos for sales to clients upon return from trips.Editing photo and video.

Nathrop, Co

Guiding clients down class II-III whitewater rivers. Trained and worked primarily on the Arkansas River in Colorado. Guides are trained to navigate rafts through technical and challenging whitewater rapids, acting as both tour guide and captain to clients on the raft. Guides are sent on multi-day trips as well, rigging boats for several days on the river. Clients are taken down remote stretches of river while guides pilot the boats, set up camp, cook dinner and entertain the guests. Licensed to work as a boat crew member in Utah. When not guiding, I worked as a shuttle driver, moving vehicles to several locations on the Arkansas river.

Loading guests on to chairlifts at the ski resort. Job duty required vigilant upkeep of the loading ramp and grounds keeping, such as shoveling and raking. Active attention to the guests was mandatory, providing a friendly environment as well as paying close attention to the guest's safety when loading the lift. Good attitude, good people skills, ability to adapt, and active attention were required job duties.

Bachelor Of Arts (B.A.), Film And Photography

Activities and Societies: Sports/Outdoors writer for the ASMSU Exponent Student NewspaperStudied Production Tactics, Entertainment.

Education record

Activities and Societies: Varsity Ski Team Jazz Ensemble Group