Kyle Lyden Email & Phone Number

North Carolina, United States

Raleigh, North Carolina, United States

United States

- Located utility services, ensuring the safety of underground infrastructure.- Expertly located copper, fiber, and power lines using specialized equipment.- Read schematics and technical documents to facilitate efficient utility locating.- Maintained safe driving practices and ensured the proper care of company vehicles.- Secured company property and equipment.- Conducted daily networking calls to coordinate with team members.

United States

- Collected soil samples for processing and conducted field tests to measure moisture content.- Monitored construction crews to ensure proper compaction for grading.- Communicated effectively with engineers and supervisors to ensure project alignment.- Performed data entry into a tablet for all daily tests and tasks.- Worked independently on various job sites during an average workday.

Raleigh-Durham, North Carolina Area

.- Used daily tickets from home to travel to residential and commercial locations swapping out power meters for Duke energy. -Disconnected customers' meter due to non-payment and reconnected once payment was made.- Used personal soft skills to handle upset customers including at gunpoint.- Maintained safe driving practices and ensured the proper care of company vehicles.- Secured company property and equipment.- Conducted daily networking calls to coordinate with team… Show more .- Used daily tickets from home to travel to residential and commercial locations swapping out power meters for Duke energy. -Disconnected customers' meter due to non-payment and reconnected once payment was made.- Used personal soft skills to handle upset customers including at gunpoint.- Maintained safe driving practices and ensured the proper care of company vehicles.- Secured company property and equipment.- Conducted daily networking calls to coordinate with team members. Show less

Goldsboro, North Carolina Area

♦ Install broadband internet, TV, and VoIP services to residential and business customers.♦ Provide excellent customer service and have face-to-face conversations.♦ Assist customers with setup of TV, PC, and Wireless devices.♦ Repaired services down due to physical and customer-related problems.♦ Had to learn multiple Operating Systems in regards to customers’ home systems.♦ Assisted other crew members with large jobs.♦ Assisted new crew members with shadowing to teach… Show more ♦ Install broadband internet, TV, and VoIP services to residential and business customers.♦ Provide excellent customer service and have face-to-face conversations.♦ Assist customers with setup of TV, PC, and Wireless devices.♦ Repaired services down due to physical and customer-related problems.♦ Had to learn multiple Operating Systems in regards to customers’ home systems.♦ Assisted other crew members with large jobs.♦ Assisted new crew members with shadowing to teach proper methods and procedures. Show less

Goldsboro, North Carolina Area

♦ Provide exceptional technical assistance to our DSL customers.♦ Maintain positive production numbers while meeting all other goals.♦ Act as a team lead by providing assistance and education to my fellow team members.♦ Act as a relieving manager while improving team numbers for the month.♦ Handled complex problems while under pressure and under time restraints.♦ Worked as Service Lead handling customer escalations and complaints.♦ Used remote software to handle… Show more ♦ Provide exceptional technical assistance to our DSL customers.♦ Maintain positive production numbers while meeting all other goals.♦ Act as a team lead by providing assistance and education to my fellow team members.♦ Act as a relieving manager while improving team numbers for the month.♦ Handled complex problems while under pressure and under time restraints.♦ Worked as Service Lead handling customer escalations and complaints.♦ Used remote software to handle customer’s technical issues over the phone.♦ Learned to type quickly to maintain accurate notes and records on an Avaya-based software system (Siebel CRM). Show less

Goldsboro, North Carolina Area

♦ Opening and closing procedures and prepping.♦ Shift leader and customer point of contact.♦ Cook for all stations and cashier.