Kyle Malm Email & Phone Number

Indianapolis, Indiana, United States

- Quoting shipments for client projects- Creates BOL’s for new shipments and sends to supplier to ship- Tracks pick-up, in-transit, and delivery of shipments

Carmel, Indiana, United States

- Review and investigate multiple claims per day within the auto industry.- Point of contact for all parties and attorneys while protecting our customers from legal action regarding their claims.- Review and update contact information for all parties in the claim.- Determine coverage by reviewing a customer’s policy and guiding them through the repair process.- Determine if a vehicle is repairable or a total loss.- Finalizing liability by interviewing all parties involved in the accident and reviewing police reports/photos to conclude the investigation.- Send inbound and outbound subrogation for each claim to our subrogation team.- Rule out any injuries in the accident, and if there are any injuries, send them to our bodily injury team.

Indianapolis, Indiana, United States

- Potential acquisition of the business.- Ordered and supplied inventory.- Complete review of manufacturing and operations.- Conducted sales meetings with suppliers and customers.- Review estimated financials.- Create deadlines for customers and complete deadlines accordingly.

Carmel, Indiana, United States

- Implemented a structured gameplan for shifts by administrating and completing specific tasks or goals (i.e., running breaks for staff, rotating staff in various positions, and achieve sales goals through membership activation).- Conducted phone screens and first interviews for applicants during the hiring process.- Provided on-the-job training for new hires and helped with team development.- Prepared and delivered unbiased performance appraisals and performance counseling to associates.- Created and maintained a fun, safe work environment for all employees.- Completed safety audits, inventory audits, and business operations audits.- Provided exceptional service and attentiveness to customers ensuring a premium experience and customer retention.- Reviewed customer feedback and surveys to improve business operations and overall customer satisfaction.- Contacted unsatisfied customers and actively listen to their issues to strategize a solution to resolve.- Preventive maintenance on wash machinery which includes fixing, cleaning, and installing new instruments.- Troubleshooting machinery to come to a solution on how to fix any issues that are occurring.- Maintained the cleanliness of the outside of the property for an appealing look by picking up trash and doing minimal landscaping.

Noblesville, Indiana, United States

- Implemented a structured gameplan for shifts by administrating and completing specific tasks or goals (i.e., running breaks for staff, rotating staff in various positions, and achieve sales goals through membership activation).- Provided exceptional service and attentiveness to customers ensuring a premium experience and customer retention.- Reviewed customer feedback and surveys to improve business operations and overall customer satisfaction.- Contacted unsatisfied customers and actively listen to their issues to strategize a solution to resolve.- Provided on-the-job training for new hires and helped with team development.- Created and maintained a fun, safe work environment for all employees.- Recorded inventory for soap drums, gift cards, and cash.

Fishers, In

- Top 10 Management Trainee/Manager Assistant for overall sales and service for the months of April and May for all of Indiana- Top 50 Management Trainee/Manager Assistant for overall sales and service for the month of March for all of Indiana- Organized and prepped the store and cars for daily operations to ensure a smooth, efficient system to manage customers- Maintained account relationships (dealerships, body shops, and insurance companies) to ensure compatible operation flow and astute business practices- Problem solved issues in a quick and timely manner to ensure the customer was completely satisfied- Strong customer service background with prospecting mindset to generate new business for the store

Ruston, Louisiana

- Top 10 Revenue Producers for the entire Aspire Group Inc. for the months of February and April (February $11,181 and April $9,836)- Sell season tickets, mini plans, and single game tickets for Louisiana Tech University for Football, Men's and Women's Basketball, and Baseball.- Sell group tickets and perform fan experience events for the group such as high five tunnels, locker room tour, play on the field after the game, and autograph memorabilia.- Inform prospects the importance of becoming a donor to the Louisiana Tech Athletic Club and the benefits that enroll with becoming a donor ($3,179 collected donations)- Collect payments for tickets and donations as well as create monthly payment plans for prospects who are eligible to do so.