Kimberly M Brooks, Ph.D. & Assoc was established in 2002 with the mission to facilitate the personal growth and emotional well being of infants, children, teens and adults. We are a private practice comprised of a group of mental health care providers with specializations in a range of ages from birth to seniors. Our providers have many years of experience providing individual, family and group therapies. The psychologist in our group provide psycho-educational, clinical and developmental evaluations. Some providers are available for evening and weekend appointments.

o Led national launch of HRIS and benefits platform for multi-state remote workforce, boosting efficiency and employee satisfaction.o Advised CEO on HR practices, leading to effective employee handbook and policies implementation.o Created online “university” platform for employees with training courses and essential resources.

- Streamlined multi-state recruitment and hiring process, resulting in a 30% reduction in time-to-hire and a 40% decrease in overall effort needed.- Implemented new HR software that automated candidate tracking, reducing the time spent on administrative tasks by 20 hours per week.- Created comprehensive training program for hiring managers, resulting in a 50% decrease in turnover rate and saving the company a projected $500K annually.- Developed and executed a comprehensive employee engagement plan, resulting in a 20% increase in employee satisfaction survey scores.- Implemented a virtual onboarding program for new hires, reducing time to productivity by 30% and increasing retention rates by 15%.

The Pierside Hotel | The Surfing Fox- Assembled a team to help grow and develop the hotel's culture, culminating in a 17% rise in employee satisfaction.- Hired, trained, and oriented 15 new staff members to facilitate seamless operations prior to opening

- Facilitated the build-out of the newest CLMBR location in record time. (opened Sept 2022)- Created new and improved customer service processes.- Successfully coordinated full cycle hiring of multi-department staff, resulting in 5% headcount increase within 4 months.- Established HR policies that improved individual employee experience and workplace culture.

HR/ RECRUITMENT/DE&I:-Led full cycle multi-state talent acquisition, strategy and recruitment processes for over 70 new hires for staff of two separate start-up studio locations through analysis and social recruiting.-Coordinated, managed, and tracked ADA and Section 504 accommodation requests and drafted documentation for all ADA and Section 504 accommodation decisions.-Transformed customer experience by designing an onboarding platform and manual that set new hires up for success, and developed a high performing team in a fast-paced environment.-Administered company-wide compensation, payroll and benefit plans, improving employee retention by 50%. BUSINESS DEVELOPMENT:-Coordinated employee safety initiative with a 0% injury rate for over two years.-Produced a 15% revenue increase over 3 months by implementing new and more efficient studio solutions and "Best Practices".-Sourced new retail vendors, resulting in 23% operating budget savings over 4 months.-Collaborated with software developers to create and develop a database for over 75k guests.-Consistently beat revenue and KPI goals by an average of 9% over 3 years.-Planned and executed cross-functional events to maintain team morale, and continue growing studio visibility in the community. REMOTE OPERATIONS:-Transitioned all people processes to digital for fully remote class structures.-Conducted full cycle remote recruitment and hiring.-Developed website for studio merch, and facilitated all DTC production and order fulfillment.-Introduced new technical remote class structure during Covid-19 closures.

-Performed all HR functions for a staff of 90+ employees.-Implemented new processes for Instructor Talent Acquisition, improving retention by 23% over 6 months-Developed and tracked KPI measurements for employee retention and diversity and inclusion hiring practices.-Expanded employee benefits including health insurance and disability insurance.-Oversaw full cycle payroll, including salary changes, bonuses and reimbursements.-Managed all supply and vendor accounts.-Promoted staff to remote and in-person roles to improve productivity and work-life balance.

-Drove recruitment and training of 18 front desk and maintenance employees, promoting a culture of efficiency and performance excellence.-Delivered business strategy and developed systems and procedures to improve operational quality and team productivity.-Planned and oversaw the design and ground-up build out of a new $1.2M studio. -Identified a new community of clients and vendors in an untapped area.-Matched previous studio location revenue within the first 6 months of opening.-Served as an advocate and support system for studio staff.

-Recruited, trained and managed employees, created schedules, conducted performance reviews and enforced company policies.-Assisted store manager in daily business operations, leadership, HR, customer service and merchandising.-Reached $55k in personal sales in 2 months.

-Created job ads, scheduled interviews and managed pre-employment background checks.-Assisted with benefits administration, reporting, workers compensation and leave administration.-Facilitated entry of new-hire, termination and employee change data into HR software.-Assisted in hiring, staff performance evaluations, and administering disciplinary action.