Kyle Marshall Email and Phone Number
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Kyle Marshall is a IT Project Manager | PMP | PMI-ACP | CSM at City of Glendale AZ. He possess expertise in technical support, information technology, troubleshooting, active directory, networking and 48 more skills. Colleagues describe him as "Kyle Marshall is the consulate professional. He is knowledgeable, customer-focused, detailed oriented, with a pleasant, professional demeanor, and a terrific can-do attitude. I have never seen Kyle upset, or flustered, even in crunch times. He is always positive, always welcoming, and a pleasure to work with. No matter what the issue, or how complex the issue, Kyle is calm and collected under pressure, and always willing to go the extra mile to ensure the best possible outcome for his client. Kyle is very versed to working remotely as well as in person, making him a valuable contributor for any company. It is with no reservation that I recommend Kyle for any position in the technology field.", "Kyle is one of the most hardest working individuals that I have ever worked with. Kyle was the Lead in the IT department at a non-profit organization we worked together at. Kyle supported most, if not all my hiring events. He went above and beyond to ensure that all equipment was set up and ready for the start of each event. He and his team solved all IT issues as they arouse. To note, Kyle also supported a large geographic area that employed about 3000 employees. He and his team would travel from one side of the valley to another to provide the local support needed daily and never complained! I would highly recommend Kyle for your IT needs as he is an excellent professional and extremely knowledgeable!", and "Kyle’s contribution to our I.T Department led to the improvement of services for our Arizona Programs. He’s attention to details, quick resolution to a problem, and his excellent customer service skills made him an asset to the organization. I’m hopeful he’ll deliver ever more to other institutions as well."
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It Project ManagerCity Of Glendale Az Oct 2022 - PresentGlendale, Az, Us -
Sr. It Project Manager - Contract To Lumen TechnologiesTeksystems Mar 2021 - Oct 2022Hanover, Md, Us -
Information Technology Project ManagerCorporate Job Bank Jul 2020 - Mar 2021Tempe, Arizona, UsProjects Managed- Cyber Security Training Rollout / Phishing Campaign Awareness- Security Camera Rollouts / Maintenance - Assisting in creation of SOP for New Security Camera Builds- IT Infrastructure Needs for Building Remodels - IT Infrastructure Inventory- VDI Refresh Projects- Conference Room Setups / Remodels- Rollout of Mobile Device Management (MDM)- 3rd Party Security Solutions -
Associate It Project ManagerGenius Avenue Sep 2018 - May 2020Tucson, Az, Us● Created and Closed Projects referring to IT Infrastructure (MS Azure / On Premise Hardware)● Completed Headquarters Move from Scottsdale, AZ to Tucson, AZ. ● Cut Company Spending by $50 Thousand, $33 Thousand Annually o Brought in IT Maintenance instead of going through vendors. o Updated Office 365 licensing for a smaller price point / not affecting internal teams. o Creation of a new domain / Sync with Microsoft Azure Active Directory o Removed old projects / free up planned budgets by removing old projects.● Kanban Methodology Used / Weekly standup huddles in with management ● Project Management Tools used: Microsoft Project & Planner, Smartsheets● Creation of procedures for new hires, terminations, backups, anti-virus, encryption, Microsoft Office 365, Microsoft Azure, Brivo card reader security, VPN. -
Lead It Specialist/ It Project ManagerSouthwest Key Program / Modis Sep 2014 - Jun 2018Us● Led the following projects with budgetso Opening Two Locations (Over $1 Million Dollar Budget)o Hardware Refresh Projects including Recycling and Inventory (Over $1 Million Dollar Budget)o VoIP Phone Cloud System Launch (Over $500 Thousand Budget)o Network and Server Refreshes (Over $500 Thousand Budget)o Windows 10 OS Deployment o Updating Internet Service Providers to locations● Working and Continuing Vendor Relationships o Networking, Security, Electrical, General Contractors● Manage a team of seven field specialists at Southwest Key Programs -
It Field TechnicianFragomen / Modis Aug 2014 - Sep 2014New York, Ny, Us- Completed Phoenix Law Offices conversion from Windows XP to Citrix ZenDesktop. - Deployed 125 Wyse Terminals, 90 HP Printers- Assisted with Citrix Server Install along with Cisco Network Switch Swap- Supplied Desk side Support after conversion -
Desktop Support TechnicianPhi Air Medical May 2013 - Jan 2014Supported Air Medical Employees from remote bases to corporate location in Phoenix, Arizona. Includes Clinical, Aviation, and Financial support staff.• Support Windows 7 Operating systems; Office Support from 2003 to 2013 (Including 2007 and 2010)• Dell Hardware models (Optiplex Desktops 700, 900 and 9010/9020 Series. Latitude 6300 and 6400 Series)• Using Acronis True Image 2013; Backup and Recovery 10 for Imaging • Implanted new inventory and recycling standards. • Dell Printer Support for 1815 and 2335dn mono laser printers / scanner. Support include Paper Port• Virus Clean up and Services Recovery (Windows Firewall, Windows Defender, Windows Update)• Documentation of Base and Area Supervisor Information Technology Support along with How to Guides• VPN Support – Cisco Any Connect used and supported.
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Help Desk AnalystPhoenix Children'S Hospital Feb 2013 - May 2013Phoenix, Arizona, UsFirst level IT support via Phone, Email and Walk up support. Support ranged from clinical applications, point of sale equipment, billing and collection applications, EMR (Sunrise Clinical Manager) support and other applications such as Microsoft Office, Outlook and Windows support. Troubleshooting involved Citrix and VPN access for remote clients. New user accounts in the Active Directory along with updating information for clients. Vocera new accounts and troubleshooting including replacing of pins or other minor equipment and troubleshooting calls due to QoS.Software Used: Windows XP and 7, MS Office 2010/2013, Active Directory New User, Password Reset, Update information, Vocera, Cisco Call Center Suite, Clinical - GE Centricity, PACS, Sunrise Clinical Manager. -
Information Technology ContractorRobert Half Technology May 2012 - Jan 2013Menlo Park, Ca, UsAbarzo Healthcare Help Desk Analyst December 2012 - January 2013First level IT Support for Abrazo Health Network. Covers 7 Hospitals plus Emergency Centers. Password Resets along with minor mainframe support. Opened Trouble Tickets on Footprints and sent them to the respective areas. BMO Harris Branch Capture DeploymentOctober 2012Banking Center Support for their Branch Capture Deployment. Installed new desktop with Windows 7. Placed in Branch Capture machine and was on site support for the next business day for BMO Harris conversion. John C Lincoln EMR Deployment May -August 2012Placing New / Replacing HP Thin Clients and Personal Computers in a deployment project for John C Lincoln Hospitals, Medical Office Buildings and Family Practices. As a team – replaced over 700 Personal Computers, Placed 800 Thin Clients including 400 workstation on wheels. This includes deploying over 700 barcode readers as wellInstall software, antivirus programs, and works with John C Lincoln IT for documentation/install procedures. Developed inventory standards and manages inventory documentation. Supported EPIC Care Software in “Go Live” phase John C Lincoln North Mountain & Deer Valley HospitalsImaged and installed HP Thin Clients as tracker boards for Emergency Departments, Surgery, Administration/Staffing, and Nursing stations.Managed the EMR Technical portition of the their go live command center. Dispatched support specialists for desktop issues. Called clients to resolve issues over the phone. Software/Operating Systems used: Windows XP, Citrix fixes (Registry Editor), EPIC Care, Meditech, D-Scribe, OR Manager (PICIS), Synapse, AtStaff (Clairvia), MIDUS, Accucheck, eTrust antivirus, Magic Ticketing system, Microsoft Office Suite 2007 -
System Analyst Ii –HelpdeskBank Of America Jun 2010 - Sep 2011Charlotte, Nc, UsAssisted Bank of America employees via the telephone with issues or errors that they encountered while using various post-closing and insurance applicationsUsed Remedy and Maximo ticketing systems to document issues in full detail, and escalate when necessaryReset passwords for associates, diagnosed and repaired PC issues via remote desktop, SM Tools and Active Directory (Includes MS Office Products and MS Outlook/Exchange Issues)Followed-up on open tickets to ensure that that client issues had been addressed and resolvedSelected to assist in writing training and quick reference guides for new-hires within the department -
National Service & Solutions Helpdesk IiiBank Of America Sep 2004 - Jun 2010Charlotte, Nc, UsSupported banking center associates with policies, procedures, and technical support Reset passwords for associates, diagnosed and repaired PC issues via remote desktop and Active Directory Continuously exceed goals regarding quality, availability, accuracy, and customer service feedback surveysCreated new resources in B of A’s technical resources, and updated outdated resources including those used for new hire training Utilized technical writing skills by updating the Northwest Bank Online Tech Online Manual (used coding in HTML & CSS)Maintained the Tech Online Manual via SharePoint 2003Partnered with the Policy and Procedure team to format and update online references that were used company wideShadowed with the Curriculum Development team for two yearsFacilitated three new hire Bank Online technology classes for the northwest skill -
Banking Center TellerBank Of America Jan 2004 - Sep 2004Charlotte, Nc, UsProvided excellent service to customers while processing teller transactionsProvided training for two additional new-hires Responsible for cash balancing and teller referrals.Referrals for Personal Bankers – Had to achieve two referrals a day for sales opportunities.
Kyle Marshall Skills
Kyle Marshall Education Details
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University Of PhoenixInformation Technology -
Estrella Mountain Community CollegeApplied Science - Cisco Networking Technology
Frequently Asked Questions about Kyle Marshall
What company does Kyle Marshall work for?
Kyle Marshall works for City Of Glendale Az
What is Kyle Marshall's role at the current company?
Kyle Marshall's current role is IT Project Manager | PMP | PMI-ACP | CSM.
What is Kyle Marshall's email address?
Kyle Marshall's email address is ky****@****nue.com
What schools did Kyle Marshall attend?
Kyle Marshall attended University Of Phoenix, Estrella Mountain Community College.
What skills is Kyle Marshall known for?
Kyle Marshall has skills like Technical Support, Information Technology, Troubleshooting, Active Directory, Networking, Training, Leadership, System Deployment, Servers, Windows, It Management, Healthcare Information Technology.
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