• Full cycle recruitment for all areas of the business, U.S. and international: software engineering, product management, sales, marketing, creative, operations, client services, accounting, human resources, etc.
• Partner with hiring managers and executive leadership throughout the recruiting cycle - from strategic planning through new hire onboarding • Management of talent operations including training and documentation of recruiting systems, processes, and strategies globally• 
System administrator for all talent platforms - ADP, SmartRecruiters, LinkedIn Recruiter • Talent brand marketing and candidate communications, collaborating with internal marketing and corporate communications teams • Internal candidate career development, recruiting, and role transitions • Interview coaching for hiring managers and supporting panels

• Resolve clients' technical support issues via phone or email
• Create and track bugs and enhancements using JIRA ticketing system • Prioritize issues and escalate actionable items to the development team • Seek and recommend ideas to grow the Axxess help center

Orchestra Software provides an all-in-one business management software platform for craft beverage manufacturers. Implementation Consultants train new clients through an 8-12 week implementation.• Discovery and requirement gathering for customized database builds on SAP platform • Build and test customized systems for each client
• Train all staff members for new client accounts - brewers, distillers, accountants, etc. • Host webinars for clients and internal teams • Create and maintain support documentation • Provide ongoing client support after go live

CSMs are responsible for identifying and initiating new ways to engage and retain business-to-business customer accounts by improving their experience with Autotask.• Identify and initiate new ways to engage and retain B2B accounts• Data analysis of customer satisfaction, product utilization, financials• Track customer retention and satisfaction metrics to measure positive impact of Customer Success programs• Prepare and present Customer Success program metrics data

Chosen by the executive team to create SOPs for new pilot role with intent to improve onboarding efficiency and attendance, increasing subsequent client retention. Exceeded goals and metrics set by management, leading to full-time self-created position.• Data imports for new client accounts, including mass imports for mergers and acquisitions • Primary contact for all new client accounts through implementation phase• Increased implementation training attendance to 90% (15% increase) • Increased new client retention to 94% (10% increase)

• Work as a consultative partner to the customer, building rapport and providing direction • Resolve technical support issues via phone or email
• Create and track bugs and enhancements using ZenDesk ticketing system
• Prioritize issues and escalate actionable items to the development team

• Recruit, enroll, and retain students for online undergraduate degree programs• Develop personalized education and career plans
• Advise and guide through financial aid application process
• Assist students in learning the functionality of an online platform • Maintain contact to ensure student progression• 
Train new and experienced counselors on best practices as Team Lead Admissions Counselor