Kyle Mclane Email & Phone Number

Cincinnati, Ohio Area

At Fifth Third Bank, I persuade external commercial real estate clients of Fifth Third Bank by articulating value propositions to influence the outcome of the sales process. As a VP, I liaise and work closely with clients to identify their needs and offer working capital solutions to meet their requirements.Key Contributions:• Consistently met and/or exceeded new sales goals since 2016 and consistently attained portfolio growth goals.• Recognized as one of the best salesman in the… Show more At Fifth Third Bank, I persuade external commercial real estate clients of Fifth Third Bank by articulating value propositions to influence the outcome of the sales process. As a VP, I liaise and work closely with clients to identify their needs and offer working capital solutions to meet their requirements.Key Contributions:• Consistently met and/or exceeded new sales goals since 2016 and consistently attained portfolio growth goals.• Recognized as one of the best salesman in the company and won the 2018 President's Circle Award.• Initiated and managed change and adopted new technologies in the ever-changing payments space. Show less

Cincinnati Area, Ky

During this tenure, I provided assistance to the treasury management officer in exceeding portfolio growth goals by selling treasury management products to corporate clients in the Northeast area and Gaming sector. Leveraging my key expertise, I planned, scheduled, and completed client portfolio reviews and sold treasury products and services as needed. Besides planning and management, I steered in-depth research to identify existing and prospective clients while adhering to all organizational… Show more During this tenure, I provided assistance to the treasury management officer in exceeding portfolio growth goals by selling treasury management products to corporate clients in the Northeast area and Gaming sector. Leveraging my key expertise, I planned, scheduled, and completed client portfolio reviews and sold treasury products and services as needed. Besides planning and management, I steered in-depth research to identify existing and prospective clients while adhering to all organizational standards and procedures.Key Contributions:• Increased gross treasury management revenue in the gaming sector by 38.7% and in the Northeast region by 56.3% in two years.• Rendered expert services as a treasury management officer in absence of other TM Officers. Show less

Cincinnati, Ohio Area

During this employment period, I acted as an initial point of contact for all client specialist and delivered exceptional services. As a Sr. Client Specialist, I supported leaders with the decision-making process about the well-being of the client specialist group. Additionally, I offered expert recommendations related to new-hire.Key Contributions:• Implemented best practices to deliver superb customer service to the major business and government clients.

Cincinnati, Ohio Area

As a Client Specialist II, I maintained existing clients by rendering exceptional customer service to the major commercial customers of Fifth Third. During this tenure, I led efforts to effectively manage new products' implementations. I conducted training on many treasury management products for customers. Furthermore, I recommended products that helped customers become more efficient and independent.Key Contributions:• Took appropriate initiatives to determine and resolve issues… Show more As a Client Specialist II, I maintained existing clients by rendering exceptional customer service to the major commercial customers of Fifth Third. During this tenure, I led efforts to effectively manage new products' implementations. I conducted training on many treasury management products for customers. Furthermore, I recommended products that helped customers become more efficient and independent.Key Contributions:• Took appropriate initiatives to determine and resolve issues related to the implementation of existing products.• Established productive relationships with new and existing customers, ensuring a positive outlook for Fifth Third. Show less

Cincinnati, Ohio Area

Answer questions submitted Bancorp wide about Fifth Third products and services.Solve issues that pertain to treasury management, retail and other divisions of the bank.Prepare weekly, monthly and yearly reports via Microsoft Access for monitoring the teams’ issues and time spent on the issues.

Cincinnati, Ohio Area

Monitor and distribute all e-Banking, core services, and transmission setups received through CTM Conversions from all Fifth Third Bank affiliates.Review setup documents to ensure all information has been provided accurately.Serve as departmental resource for ongoing inquiries and issue resolution for both internal and external clients.Assisted in rolling out CRM to the Implementations team.

Cincinnati, Ohio Area

Provide customer service support to internal and external clients for several core services products such as Return Deposit Item special instructions, TaxLink 53, RCK, Returns Management, ZBA, COA, CDA, Investment and Commercial Loan Sweeps, and Fifth Third Direct.Perform advanced research for troubleshooting and issue resolution.

Cincinnati, Ohio Area

Support billing inquiries for all Fifth Third affiliates.Implement special pricing setups, confirm proper billing, and maintain all manual billing for client requests.Assist with the roll out of the XAA system.

Determined work area shift requirements and assigned employees accordingly.Maintained food and sanitary standards set by health department and corporate policy.Controlled all cash receivables, including payments and billing for sales personnel.