Kyle Mock Email & Phone Number

Winnemucca, Nevada, United States

Managed Project development, and implementation for network infrastructure, servers infrastructure, software, security features and equipment. Managed VMware hypervisor and vcenter services for users and host equipment. Deployed and upgraded equipment as well as integration for VMware services and other supported software integration.Managed and maintained end user equipment, and software, such as Microsoft Windows, Vulcan, pix4d, monitor pro, AutoCAD, Microsoft software suite, Ford vehicle maintenance software.Trained new employees to support the mine information technology infrastructure and users.

United States

Maintained network and server equipment. Supported server equipment maintained and patched servers. Deployed support and management software. Troubleshoot issues with windows PCs, Mac, and windows server 2008-2019. Planned, Configured, and deployed network, wireless and server overhauls and long-term growth and savings.Worked on setting up bids with vendors for contract work. As well as find new vendors and providers for services and equipment. Withed with vendors for communication radio devices to ensure communication was maintained 24/7. Managed Shoretel phone system to deploy new phone systems to user. Followed all MSHA compliance and government regulations

Reno, Nevada Area

Provide remote support for MSP customers for network and end point devices such as, Switches (Cisco, and HP), Firewalls (Sonicwall, Cisco ASA), Servers (Microsoft server 2008, 2008R2, 2012, 2012R2, 2016, 2019) Computers (Windows 7, 8.1, 10), Phones systems such as 8x8, and ubiquity, ruckus wireless devices and equipment.Work in windows server environments to resolve issues with applications of resort software, database, new user setups, shared files, cert installs, or troubleshoot and resolve network issues as well as maintaining accurate notes and documentation of changes to the environment.Working with team members and other support groups such as escalation techs, system engineer, bench techs, or application support teams to ensure support for new projects such as a exchange server switch-over so customers maintain a low down time.Provide this support on a 24/7 on call rotation

Minden, Nevada, United States

Deployed designed and deployed small, business and home network, utilizing ubiquity, Preformed and maintained company, vmware esxi, vcenter, windows servers.

Reno, Nevada Area

Troubleshooting issues (local and remote) for Windows 7, 8.1, 10, such as email issues, login issues, computer backup and restore from anti-virus and ransomware. Troubleshoot issues on Mac, Sierra, High Sierra, Mojave troubleshooting vmware fusion, printer issues, and email issues. Run, maintain and troubleshoot issues with Cat5, and Cat6 Ethernet cable.Troubleshoot, build, monitor, and document WAN, LAN, WLAN, VLAN, and VPN business networks, for brocade, cisco, hp, dell, sonicwall, ubiquiti, Layer 2, 3 switches, routers, firewalls, and radiosTroubleshoot Server DHCP, network shares and group policy for windows server 2012, 2016. As well as migrate data and programs from older servers such as window server 2008, windows FE, Windows 2012, and Windows 2016 servers when upgrades, or server shows signs of failure. Setup and configure DHCP, DC, AD, Server shares for upcoming migration, or new server deployment.Update an maintain accurate network documentation, tickets, and emails to ensure correct information for future work.

Carson City Nevada

Aid students in learning computer technology such as cisco routers and switches, as well as wireless technology. Aid students in accessing student resources and practice tests for exams. Develop and deploy a Cisco online lab environment using Netlab+ as well as managing the Vmware exsi hosts and servers. Help setup projects, tests, and events in the classroom for demonstration.

Minden Nevada

Temporary Contingent, To Starbucks INC 02/2013– 05/-2014Manufacturing: Loading, and maintaining wexxar, Maintaining clean work environment and following weekly and monthly MSS (maintenance, service, and sanitation). Maintaining Tape, Glue, Ink, and insuring boxes Code, Dates, and Product match quality standards.Green bean Cleaning: Maintaining Clean work environment, and assisting in weekly, and monthly MSS (Maintenance, Service, and Sanitation). Ensuring Floor and Vertical Balers are tied, prepared to be moved (On site Vertical baler Certified), and cleaned. Also prepare Pallets for loading on conveyor to robot, and Manual bean pit loading.Temporary Contingent, To Starbucks INC 02/2013– 05/-2014Manufacturing: Loading, and maintaining wexxar, Maintaining clean work environment and following weekly and monthly MSS (maintenance, service, and sanitation). Maintaining Tape, Glue, Ink, and insuring boxes Code, Dates, and Product match quality standards.Green bean Cleaning: Maintaining Clean work environment, and assisting in weekly, and monthly MSS (Maintenance, Service, and Sanitation). Ensuring Floor and Vertical Balers are tied, prepared to be moved (On site Vertical baler Certified), and cleaned. Also prepare Pallets for loading on conveyor to robot, and Manual bean pit loading.