Kyle M. Email & Phone Number

New Rochelle, NY, US

Verona, Wisconsin, United States

• Manage a team of 3 direct reports. Set team objectives, allocate resources, assign tasks, ensure clear and open communication, provide periodic performance feedback and implement improvement plans
• Advise newer admin on effective support for Mayo Clinic through regular mentoring and feedback
• Provide leadership as a team after-hours point person and foster cross-team process improvements
• Give all team hires with less than 6 months tenure an overview on our team’s after-hours processes
• Serve as a staffing lead, responsible for assigning team members to customers and adjusting as needed
• Organize team wide coaching program for newer hires in soft skills required for effective customer support

Verona, Wisconsin, United States

• Work on a team of ~50 Systems Engineers tasked with maintaining printing, hosted applications such as MyChart and EpicCare Link, internal tools, and the greater IT datacenter system
• Regularly support customers through responding to tickets and providing phone support to troubleshoot issues as the team’s singular 2nd shift representative for the past calendar year
• Implement maintenance and key changes to software infrastructure during 2nd, and occasionally 3rd, shift
• Serve as one of the primary contacts for 6 customers to deliver support tailored to their needs
• Developed a high-level understanding of a large cloud system through daily interface
• Educate coworkers on after-hours processes and ideate improvements through data driven decisions

Boston, Massachusetts, United States

• Worked alongside a team of experienced engineers to learn about the needs of the collaborative robot (cobot) market
• Created a series of deliverables designed to make analyzing our products versus the competition easier
• Got an overview of what is and isn’t important when people are looking to purchase a cobot
• Increased my cobot programming knowledge by using the robots daily
• Assisted team members in testing pieces of equipment designed to be used with our robots
• Grew in my role of competitive analysis as the internship progressed

Boston, Massachusetts, United States

• Worked alongside a team of collaborative robot (cobot) experts, tasked with facilitating the process of bringing our cobots effectively to market
• Provided an assisting role in a wide variety of projects assigned to various members of the PM team
• Served as a core member in a joint project between the PM and UX teams tasked with developing strategies to boost global sales
• Collaborated with members of the company from many different branches around the world
• Conducted research on UR and competitors’ cobots to better position the future releases
• Greatly expanded my knowledge on both the proper use and applications of cobots, as well many aspects of the robot that need to be considered before it, or an update for it, can be released

Philadelphia, PA

• Worked on a six-person mechanical engineering team for R&D on the casing of a snap on device for a light switch designed to optimize electricity consumption
• Undertook different smaller projects from week to week, such as developing the latching mechanism for the snap on device, doing research on ingress protection standards, assembling 3D printers and refining settings for.
• Spent 100+ hours designing different parts for use in our product with CAD using Fusion 360
• Spearheaded research and testing on methods for post-processing such as applying XTC-3D, various sanding methods, heat guns, spray painting, and acetone vapor treatment
• Contributed towards winning the 2019 President’s Innovation Prize for the company
• Gained a better understanding of the processes required to bring a product from an idea to market, and used this knowledge to help guide our overall plan to bring these ideas to market as efficiently as possible

Hawthorne, NY

I worked alongside school teachers in teaching students aged 8-14 about technology through fun media such as Arduino, Virtual Reality, and Rocketry.