Kyle Morrison Email & Phone Number

Gold Coast, Queensland, Australia

Australia

Brisbane, Australia

Coaching - deliver training, coaching and mentoring to key internal stakeholders. Including the creation of training materials and procedure documentation.Process analysis - Provide reporting to identify key areas for business process improvements and property compliance to operational procedures.System support – Point of contract for all system matters, including managing updates, implementing test plans and advising on new system implementations.Auditing – applying quality standards to review application process, providing reporting and training on compliance, with ongoing monitoring.

Gold Coast, Queensland, Australia

System deployment – coordinating the roll out of the scheduling, rostering and uniform components of the Games Management System. This included process mapping, testing, creating system specifications and liaising with external parties to coordinate an effective roll out that suited business needs.Process / system training - providing training, coaching and mentoring to key internal stakeholders. Including the creation and delivery of training materials, scenarios and presentations.Application Support – Providing system support to the business, including incident management and escalations where required. Acting as the system resolution contact within the Workforce team.Data analysis and reporting – Extracting and providing analysis on data from the Games Management System.Validation and testing – robust testing of all aspects of the Games Management Systems, including User Acceptance Testing and sign off.

Gold Coast, Australia

Project Management – managing the roll out of a new Resident Management System, including planning, documenting, and liaising with external parties to coordinate an effective rollout.Application Support - providing support to staff and residents within the business. This also involved advising on and implementing process improvements and system upgrades.Change management – a member of the Change Management Committee. Responsible for submitting, reviewing and assessing change requests and their impacts on production environments.Auditing – applying quality standards to review application process, providing reporting and training on compliance, with ongoing monitoring.SharePoint administration – global support including site planning and configuration, configuring custom forms and workflows, creating documentation, and training.

Christchurch, New Zealand

Administration for residential management systems, including training new and existing staff, overseeing system updates and enhancements, on-boarding new properties to the system including implementation of additional modules.SharePoint administration – site planning and configuration; lists, libraries, web parts, workflows, content types etc.Training - Site visits to provide training to staff.Regional lead ICT - providing reports to senior management and project management of small to medium sized initiatives.Content creation – documenting systems, processes and workflows.

Christchurch, New Zealand

Application processes at University of Canterbury Accommodation Student Village (made up of six residential villages). Responsible for supporting StarRez & SharePoint systems across the New Zealand portfolio.Day to day involvement with sale of rooms (leasing), account queries, complaint resolution & general customer service.Accounts Receivable (Billing, account maintenance and collections)Liaising with University Partners and other external stakeholders to ensure bed sales are maximised Managing a team of 2.5 FTEsKey Projects: Coordinating the implementation of SharePoint in New Zealand and managing the roll out of StarRez (Resident Management System) across New Zealand, Australian and US properties.