As an Operations Manager, I am a strategic thinker and problem-solver with a strong understanding of business operations and management. With experience in managing teams, developing and implementing operational plans, and optimizing processes to improve efficiency and productivity. Always provide comprehensive logistical support, technical guidance, and prompt resolution of any customer issues that may arise. Understanding that delivering a high level of service is essential to meeting our company's objectives, and I strive to ensure that our client base receives exceptional service at all times.

Proficient in various Windows Server systems, including Windows Server 2016, Server 2012 R2, 2012, Server 2008 R2, and Server 2003Knowledgeable in different Windows Operating Systems such as Windows 11, Windows 10, Windows 8.1, Windows 7, Windows Vista, and Windows XPKnowledge in MacOS systemsSkilled in ESXi - VMware and Hyper-V systemsExperienced in TCP/IP, DNS, and DHCP protocolsProficient in Active Directory, O365, Office 365 Exchange, and On-Premise ExchangeExperienced in configuring various types of firewalls, switches, access points, VPNs, and spam filtersStrong skill set in network and Windows troubleshootingAble to consult and resolve various technical information system issues using remote tools and onsite supportExtensive experience in Office products, including Office 365 and SharePointCollaborates with third-party vendors to resolve emergent client issuesParticipated in the stabilization of over 20 businessesKnowledgeable in a variety of backup solutions and anti-virus softwareLed helpdesk team in supporting and providing exceptional customer service to over 100 customers in Colorado and surrounding areas.

Supervised a team of maintenance technicians and a groundskeeperManaged inventory and prepared weekly budgetsLed weekly maintenance meetings to address issues and develop plans to achieve weekly goalsManaged calendar schedules for on-call and time-off requestsCollaborated with vendors on a weekly basis to order materials and contract work (e.g. cleaners, carpet installers, landscapers)Repaired various appliances, including HVAC units, plumbing, and electrical systemsObtained certifications in EPA and CPO (Certified Pool Operator)