Kyle Mutangara Email & Phone Number

Tel Aviv District, Israel

Tel Aviv District, Israel

Implemented and configured server-side tracking

Responsible for ensuring the accuracy and integrity of data in Google Sheets and AWS CRM.Develops and implements data validation rules and processes.Conducts regular data audits to identify and resolve any inconsistencies or errors.Collaborates with other teams to understand data requirements and validate data against those requirements.Uses Google Sheets formulas, functions, Pivot tables, and conditional formatting to validate data.Manages access permissions and sharing settings for Google Sheets.Provides training and support to users on how to use Google Sheets.Monitors and troubleshoots any issues related to Google Sheets usage.Monitor data quality and proactively identify areas for improvement.

South Africa

Ensure the customers are treated well and are empowered to own the vehicle. Own the overall performance of the Portfolio of vehicles assigned to a PE. Work with the Sales and Ob team to ensure that the vehicles in the portfolio always have a good driver assigned. Ensure that the assigned vehicles are active on the platform : 1) Push drivers; 2) Push maintenance team for quick repairs. Motivate customers (drivers) to achieve their KPIs: (Trips, Supply Hours, TPH, Earnings, Acceptance Rate, Cancellation Rate, Remittance Rate.Ensure that the Portfolio is generating the target revenue.Ensure 100% cash collection rate. Work with bad drivers showing dangerous driving behaviours to avoid accidents which leads to loss of active days and revenue. Drivers Daily Contact Check.Ensure Vehicles are Inspected and well maintained. Invitations Compliance.Market Analysis (product, challenges, drivers feedback and so on)

Driver Management: Supervised and coordinated a team of Uber drivers to ensure adherence to remittance schedules and achievement of key performance indicators (KPIs).Incident Reporting: Created detailed incident reports to document any issues or accidents, ensuring proper follow-up and resolution.Vehicle Maintenance: Ensured all vehicles were regularly maintained and complied with safety and operational standards.Communication: Handled all outbound and inbound communication with drivers via email, WhatsApp, and phone calls, providing timely support and updates.Shift Management: Worked night shifts to provide consistent support and oversight for drivers, ensuring smooth operations during off-peak hours.Data Management: Utilized Google Sheets to track driver performance, manage schedules, and maintain accurate records of remittances and incident reports.

Bryanston ,Johannesburg Gauteng

Driver Support

Bryanston ,Johannesburg Gauteng

Sandton

• Conducted monthly performance reports • Collecting information on the client’s businesses• Analyze and interpret data to identify areas of strength or weakness • Client advisory on strategies to improve efficiency • Compiling presentations • Analysis spreadsheets

Kya Sands ,Johannesburg Gauteng

Responsible for taking inventory stock count and distributing equipment and supplies.Ensuring operational tasks and weekly objectives are achieved.Coordinated factory activities and operations to ensure efficient performance.Responsible for the training and development of new trainees.Handling inbound and outbound calls Created monthly feedback reports on the efficiency of the manufacturing process Responsible for marketing products to potential clients.Responsible for maintaining customer relationships with key account clients Acknowledged and resolved customer complaints.Liaising with customers to ensure end-to-end quality of products.