Kyle N. Email & Phone Number

Georgia

o Remained responsible for all the tasks detailed below in Client Experience Manager role.o Helped lead and manage seasonal interns, Client Experience Manager, and Client Experience Associate through their workload, product suite knowledge, client implementations, reporting analysis, and more.o Worked with team to build stronger company infrastructure, resources, and toolso Innovated new product ideas and presented them to product development and management teams in order to enhance our product suite to better meet the needs of our clients.o Tested product development enhancements in QA and Production.

Greater Atlanta Area

o Responsible for implementing the ER Express product suite to healthcare systems nationwide. (Notable healthcare systems included WellStar, Northwestern Medicine, Baptist Health, Adeptus, Tenet facilities, and Community Health System facilities).o Provided ongoing account management and product support for the life of the partnership.o Engaged multiple layers of decision-makers, including the hospital’s c-suite, physicians, nurses, IT department, legal department, and marketing department.o Worked within a consultative approach to design and re-engineer patient flows regarding our product suite.o Configured and installed the ER Express software.o Worked with marketing managers within ER Express and healthcare systems to design and launch patient promotional programs for our product suite.o Trained facility staff on product suite. Staff typically included registration, nursing, referring physicians, care coordinators, unit secretaries, and registration and nursing management.o Provided weekly and monthly performance analysis on patient usage, patient satisfaction, and ROI.

o Provided administrative and operational support to Chief Operating Officer, Regional Teams, and Physician Travel Team.o Optimized physician schedules for various hospitals nationwide. o Established and maintained the database of physicians and mid-level practitioners.o Recorded and distributed Press Ganey metrics for WellStar facilities.o Worked in conjunction with group coordinators throughout ApolloMD facilities in order to verify documentation and charting for billing purposes. o Coordinated travel itineraries and managed travel approval requests for over two dozen physicians on the Travel Team.o Obtained and monitored travel receipts followed by compiling and matching transaction lists between the travel corporate card, travel agency, and the accounting department. o Worked proactively with credentialing staff to ensure that all of the provider’s credentials were completed.o Supported the Special Projects Coordinator with event planning and execution (Medical Director Conference 2014).

Athens, Ga

o Conducted and compiled research for up to 13 hours a week for professors within the School of Social Work during my graduate degree program.o Research areas included sex trafficking, domestic violence, child sexual abuse, and indigenous populations.o Conducted systematic reviews and worked with Statistical Product and Service Solutions, (SPSS).

Decatur, Ga

o Provided crisis intervention both in person and via domestic hotline calls, which numbered between 15 - 25 interactions per day.o Consulted clients regarding Temporary Protection Orders according to specific procedures and regulations in Decatur, GA.o Organized fundraising and special events for this organization’s annual silent auction fundraiser.o Gave housing, employment, financial, and legal resources to clients in need.o Provided supportive conversations and educational assistance to children and women at the domestic violence shelter.

Cumming, Ga

o Experienced shadowing opportunities within the legal system in Forsyth County. o Viewed state and federal court sessions, juvenile court sessions, jury selection, first appearance hearings, and forensic interviews. o Obtained informational interviews with therapists, social workers, forensic interviewers, judges, district and assistant district attorneys, defense attorneys, advocates, and investigators.

Master Of Social Work (Msw), Management In Nonprofit Organization Certificate

Activities and Societies: Graduate Assistant (2011-2013), NASW Member, Management in Nonprofit Organization (MNPO) ConcentrationFoundation.

Bachelor'S Of Arts In Journalism, Public Relations

Activities and Societies: PRSSA, PR-Connection (3 years), TRIOTA Women's Studies Honor Society, WSSO, Ballet Dawgs, Tap Dawgs, Georgia.