Kyle Navarro Email & Phone Number

Pendleton, Oregon, United States

Hired on as a remote call center agent in which I collected and managed personally identifiable information to assist callers with questions and determine program eligibility. Within 9 months I was chosen to be a part of the SME team. Duties involved assisting other agents with inquiries and providing problem solving for live callers. I served as the point of contact for callers with complicated or escalated situations and regularly created and documented hearing requests from callers to be sent to the Washington State Office of Administrative Hearings as well as submitted case reviews to coordinate with project developers and partners to resolve errors.

Everett, Washington, United States

While working as an in-tank mechanic at BCA's Everett plant I was assigned to the Wing-Body Join shop on the 777X assembly line. There my team and I joined the wings on the first 777X customer planes. This job mainly consisted of drilling holes and installing components with fasteners in metal and composite aircraft structures.

Ellensburg, Wa

I performed GIS related work for the U.S. Forest Service Pacific Northwest Research Station as a student intern during my last quarter at CWU. The tasks I performed for the Human Ecology Mapping Project during the internship included collecting geospatial data from online sources, interpreting survey data while digitizing features, designing geodatabases for file organization, customizing SLD files for open-source map use, and broadcasting public surveys. This internship gave me experience with the processes of collecting the types of survey data that federal agencies, like the forest service, are interested in.

Redmond, Wa

During summer months through college I Duties included: stocking shelves, organizing and cleaning the warehouse, assessing chemical spills, operating the front-loader to load gravel products into trucks, performing vehicle inspections, answering phones, running the cash register, driving a flatbed truck for delivery runs, and general shop upkeep. This job required working long hours and heightened focus and awareness while operating machinery.

Snoqualmie Pass, Washington, United States

For one season I taught as a ski instructor at Snoqualmie Pass, Washington. Daily tasks involved setting up indoor and outdoor learning equipment at the beginning of the day, assisting large amounts of customers with signing in to class sessions during peak hours, helping those customers choose the right lesson package, and conducting a fun and effective learning session with classes. This job helped me develop leadership and communication skills as well as patience when interacting with customers and coworkers.