Kyle Nesbit Email & Phone Number

Lobby Concierge

Chicago, Illinois, United States

Waikiki

Denver, Colorado, United States

Responsible for multi departmental tasks, including welcoming guests on the drive and ensuring the arrival experience was as seamless and effortless as possible, assisting with luggage, making restaurant and entertainment recommendations and retrieving vehicles in a calm and timely fashion. Also task forced in housekeeping where responsibilities included stripping rooms and ensuring highest cleanliness standards for the arriving guests as well as delivering items to guest rooms upon request. Front desk role was all encompassing - from checking guests in and out to making reservations and handling service recovery on a case by case basis.

Denver, Colorado, United States

Responsible for smoothly and efficiently running each shift, and delivering Four Seasons five star service to every guest. Setting an example for the rest of the team; breaking employees, ordering supplies, taking inventory, delivering orders and answering guest calls, sending and placing amenities in guest rooms, and more.

Denver, Colorado, United States

Front desk agent responsible for checking guests in and out in a friendly and efficient manner. Regularly answering questions for all patrons of Union Station; helping with dinner reservations, concert tickets and any other guest requests. Helping facilitate communication between all departments of the hotel and the station, ensuring guests in queue have prioritized rooms; storing bags, offering to assist with absolutely everything and providing kind, sincere and efficient service at all times. Guiding guests to appropriate meeting space when part of a group or conference. Ensuring all items are communicated between shifts; utilizing service recovery as needed to promote guest satisfaction and build loyalty. Also task forced in housekeeping, and at The Maven Hotel and Oxford Spa.

Portland, Oregon, United States

Front Desk Agent and Concierge for building of 300 team members. Organized events for 600+ attendees. Arranged executive travel itineraries, maintained calendars for 28 conference rooms, redesigned common spaces to reflect upcoming events, provided luxury service for outside executives visiting the facility.