Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Current achievements: - Lead by example to consistently deliver exceptional customer experiences through Apple Steps ofService, resulting in a top Team Member Score of 99 and a Net Promoter Score of 85 with over 70 responses in Q1 2025. - Demonstrate strong personal skills to build rapport with customers, understand their needs, and drive results: consistently rank top 10 of the entire shopping team in business sales and across all key metrics.- Actively collaborate with team members to achieve common goals, provide support on customer cases, and foster a positive and productive work environment.

Store Location: Westfield White CityTeam Experience and Development:- Creating an inclusive work culture, supporting key leaders' growth, and fostering strong relationships within the team.Training and Coaching:- Identifying individual strengths and areas for improvement, providing necessary coaching, and organizing training sessions to enhance key leader bench's skills.Regional Hiring:- Participating in the recruitment and selection of new educator. This involves reviewing resumes, conducting interviews, and assessing candidates' fit for the team and the company culture.- Building a talented and diverse team by identifying and attracting top candidates who align with lululemon's purpose, vision and goals.Local Community Engagement:- Building and maintaining relationships with local organizations, organizing community events, and collaborating with influencers to promote the brand and connect with the community.

Client Relationship Management: - Developed and nurtured strong relationships with clients in Taipei through understanding their business objectives, challenges, and advertising needs.- Served as a primary point of contact, addressing their inquiries, providing guidance, and ensuring their satisfaction with Google's products and services.Account Strategy and Optimization:- Collaborated with clients to create effective advertising strategies that align with their goals. - Analyzed data and insights to identify opportunities for campaign optimization and performance improvement. - Provided recommendations on targeting, bidding strategies, ad formats, and budget allocation to maximize the impact of their advertising campaigns.Performance Analysis and Reporting:- Tracked and analyzed campaign performance metrics to evaluate the effectiveness of advertising strategies. This includes monitoring key performance indicators (KPIs), such as click-through rates, conversion rates, and return on investment (ROI).Product Knowledge and Consultation:- Stayed up to date with Google's advertising products, tools, and solutions.- Provided consultative advice to clients, recommending the most suitable advertising solutions to meet their specific needs.- Educated clients on the benefits and features of different products and help them leverage the full potential of the Google Ads platform.

Store Location: Apple New Town Plaza & Apple Festival WalkResource Planning:- Took ownership of resource planning, which involved developing and implementing effective scheduling strategies to meet customer demand while optimizing staffing levels. By analyzing sales trends, customer traffic patterns, and employee availability, I created schedules that maximized productivity and ensured excellent customer service.Coaching and Team Development:- I strongly believe in the power of a motivated and skilled team. I actively coached and mentored my staff, providing ongoing feedback, guidance, and support to help them reach their full potential. Through regular performance evaluations and individual development plans, I fostered a culture of growth and continuous improvement.Driving Customer Experience:- Creating an exceptional customer experience was at the forefront of my responsibilities. I led by example, setting high service standards and ensuring that all team members were trained and empowered to deliver outstanding service. I encouraged a customer-centric mindset, actively seeking feedback and implementing improvements to enhance the overall shopping experience to enrich lives.Leadership and Collaboration:- I fostered a positive and collaborative work environment, promoting open communication, teamwork, and cross-functional collaboration. I worked closely with other store managers, corporate teams, and external stakeholders to align objectives, share best practices, and drive operational excellence.

Store Location: Apple Causeway Bay - Flagship store

Store Location: Apple ifc mall & Apple Causeway Bay - Flagship stores

Global Trade and Receivables Finance, Commercial Banking

Global Trade and Receivables Finance, Commercial Banking