• #1 Account Development Representative as of September 2023 on the North American team. Led team in KPI deliverables: total opportunities created and opportunities converted into business by the Account Executives. • Collaborated with Account Executives and the sales leadership team to target high-value accounts within Canada. Developed account penetration and account nurture plans.• Worked closely with the marketing team to develop industry-specific digital marketing campaigns. Identified which accounts and contacts to target, which software solutions to focus on (we offered over 100 software solutions), and contributed to the creation of marketing content. • Performed outbound sales activities, and represented the company at international trade shows and industry events.

• Awarded the 2023 Q1 Marketing Excellence Award, which is given to the top performing Account Development Representative in North America. • Achieved 102% of the 2022 yearly quota target, and met monthly quota targets. • Identified potential accounts, the key contacts at the account, and developed value proposition messaging. Once connected with the contact, uncovered their key business challenges, determined if we could help, and scheduled a follow up call for further discovery with our sales team. • Performed outbound sales activities, assisted with CRM marketing campaigns, and nurtured target accounts.

• Ranked #1 among all unpaired Digital Account Strategists in achieving key KPIs, such as meetings set with the Google team and opportunities generated for North America.• Responsible for prospecting, identifying, and outreaching to potential clients to introduce the Partnership Opportunity with Google and generate interest. Led discovery call with clients to confirm they met Google’s partnership criteria before connecting them with the Google team. • Completed training program on the Google Ads platform, and on how customers could streamline their digital marketing efforts and scale their business using the platform.

• Completed Q1 2021 as the top overall Account Manager across our 3D Printing, CAD Software, and 3D Scanning business lines in gross sales. Finished as the top Additive Manufacturing Account Manager in 2020 based on the total number of printers sold.• Acquired net new business with Google, Shopify, and the RCMP, and led efforts to expand our Canadian Government and Military client base. • Successfully led efforts to obtain a Designated Organization Screening (Reliability Status) under the Contract Security Program with PSPC (Public Services and Procurement Canada). Secured the Reliability Status security clearance in under 1 month to ensure that we could bid on and win a CAD $750K RFP. • Managed pre-sale and post-sale activities for 10 different Additive Manufacturing product lines, and provided ongoing customer support to both existing and new clients. • Led on-site visits with prospective customers to review their existing processes, and identify areas where 3D printing could provide them with the greatest ROI.

• Recognized by management for achieving a cash flow positive status at the company within the first three months of joining. • Identified target accounts/key decision makers, performed outbound sales activities, and uncovered new business opportunities for the sales team. • Developed and executed multichannel marketing campaigns to nurture accounts, promote company events, and increase market knowledge of 3D printing solutions.

• Led meetings with clients to determine if their request was feasible and cost effective.• As the liaison between the production team and clients, built and maintained strong relationships with our customer base. Also contributed as a Production Engineer whenever possible. • Developed digital marketing campaigns, along with content for online message boards and social media, to increase brand awareness and drive customer acquisition.

• Managed Amazon Seller Account, primarily focusing on managing over 1,500 product listings and the supply chain process for these items.• Responsible for evaluating and responding to all Return Merchandise Authorization (RMA) requests, tracking/organizing items and coordinating their return to our suppliers in a timely manner.• Designated as the sole Compliance Manager; accountable for reviewing and updating the company’s Policy and Procedure manual and communicating changes to staff.• Worked with warehouse manager to oversee staff and ensure that customer experiences (both in person and online) were positive.

• Created and implemented the Product Knowledge Program so that all members of staff could successfully engage with the customer base and increase sales. • Worked directly with wholesale clients to resolve any inquiries or concerns regarding our products, their orders or their accounts. • Successfully developed and built a social media presence, and contributed to the redesign of the company website, terms and conditions, and return policy.