Kyle Niland Email & Phone Number

Lavale, Md

Responsibilities include both residential and commercial support for customers, including various networking (configuration and cabling), software (Office, Quickbooks, etc.)and hardware (upgrades, cloning) as well as other troubleshooting and resolution steps.

Phoenixville, Pa

Responsible for level 2 support for faculty, staff as well as both remote and on campus students. Support areas included Office 365, Exchange, Windows 10, macOS, Extreme (Enterasys) networking, Avaya phones and Jenzabar EX (Student Information System). Other responsibilities included overseeing all hardware repairs for the University and working with manufacturers to facilitate warranty repairs and replacements as needed. Other duties included server maintenance, backup management, inventory… Show more Responsible for level 2 support for faculty, staff as well as both remote and on campus students. Support areas included Office 365, Exchange, Windows 10, macOS, Extreme (Enterasys) networking, Avaya phones and Jenzabar EX (Student Information System). Other responsibilities included overseeing all hardware repairs for the University and working with manufacturers to facilitate warranty repairs and replacements as needed. Other duties included server maintenance, backup management, inventory allocation and tracking using an inventory management and yearly equipment exchanges as part of a leasing program. Show less

Phoenixville, Pennsylvania, United States

Level one support for faculty, staff and students. Support areas included networking, Mac and Dell hardware, macOS and Windows operating systems, Microsoft Office and course management systems.

Lavale, Md

Responsibilities included repair of customer devices brought in for repair. Issues addressed ranged from hardware replacements, Office issues, operating system issues, etc. Other tasks included operating system upgrades, new PC setup and phone support.