Kyle N. Email & Phone Number

Remote

• Respond concurrently to customers' queries in live chat and respond to customer-submitted email requests in a timely manner through Zendesk.
• Guide customers through questions and resolve any issues with their Account, Billing, Google Workspace, and Domains.
• Continually learn about new product features and improvements implemented related to the Squarespace platform.
• Identifying and researching non-standard customer experiences and escalate various issues, as appropriate.
• Independently meet metrics across Quality, Productivity and Customer Satisfaction, in email and live chat on a weekly and monthly basis.

Honolulu, Hawaii, United States

• Greet patient and their family entering the department, determine nature purpose of visit to help better assist them.
• Answering and forwarding incoming phone calls.
• Analyze data to determine answers to questions from patients or members of the public.
• Provide information about establishment, such as location of departments or doctors, employees within the organization, or services provided.
• Hear complaints from patients or the public and contact patient relations or appropriate department.
• Perform other clerical duties such as filing, photocopying, and faxing.

Honolulu, Hawaii, United States

• Student job while I was attending college.
• Answer campus staff and faculty inquiries regarding computer software and/or hardware operation to resolve problems both in-person, over the phone and through ticketing service.
• Conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Observe system functioning to verify correct operations and detect errors.

Honolulu, Hawaii, United States

• Greet customers and learn what each wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Compute sales prices, total purchase, and receive and process cash or credit payment.
• Maintain knowledge or current sales and promotions, as well as store return and exchange policies.

Bachelor'S Degree, Psychology

Associate Of Arts - Aa, Information Technology