Kyle N. Email & Phone Number

Remote

• Respond concurrently to customers' queries in live chat and respond to customer-submitted email requests in a timely manner through Zendesk.• Guide customers through questions and resolve any issues with their Account, Billing, Google Workspace, and Domains. • Continually learn about new product features and improvements implemented related to the Squarespace platform. • Identifying and researching non-standard customer experiences and escalate various issues, as appropriate.• Independently meet metrics across Quality, Productivity and Customer Satisfaction, in email and live chat on a weekly and monthly basis.

Honolulu, Hawaii, United States

• Greet patient and their family entering the department, determine nature purpose of visit to help better assist them.• Answering and forwarding incoming phone calls.• Analyze data to determine answers to questions from patients or members of the public.• Provide information about establishment, such as location of departments or doctors, employees within the organization, or services provided.• Hear complaints from patients or the public and contact patient relations or appropriate department.• Perform other clerical duties such as filing, photocopying, and faxing.

Honolulu, Hawaii, United States

• Student job while I was attending college. • Answer campus staff and faculty inquiries regarding computer software and/or hardware operation to resolve problems both in-person, over the phone and through ticketing service. • Conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Observe system functioning to verify correct operations and detect errors.• Install and perform minor repairs to hardware, or peripheral equipment.

Honolulu, Hawaii, United States

• Greet customers and learn what each wants or needs.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Answer questions regarding the store and its merchandise.• Compute sales prices, total purchase, and receive and process cash or credit payment.• Maintain knowledge or current sales and promotions, as well as store return and exchange policies.

Bachelor'S Degree, Psychology

Associate Of Arts - Aa, Information Technology