Kyle Nugent Email & Phone Number

Check out my portfolio at contentwithkyle.comAs a passionate and customer-centric Learning & Development Program Manager, I have a proven track record in designing and implementing long-term strategies. With experience spanning Point of Sale, Digital Payments, Consumer Retail, Food Service, and Film industries, I have successfully led and optimized solutions, projects, and programs in B2B and B2B2C environments.With strengths in leadership, empowerment, team building, mentoring/coaching, inclusiveness, program management, strategy, scheduling & planning, proposal writing, budgeting & resourcing, business strategy, building strategic alliances, omnichannel, operations analytics, and change management, I am equipped to handle complex and diverse initiatives.In my most recent role as a Program Manager at Clover, I coordinated multiple L&D and operational projects to meet desired company outcomes. I streamlined processes and defined best practices for a defined project portfolio while determining operational program objectives. I created informative, actionable, and repeatable processes highlighting relevant business trends and opportunities for improvement. Additionally, I evaluated organizational performance to ensure that training met business needs and improved performance across clients and internal teams.In previous roles, I have designed and developed end-to-end onboarding programs for new remote and in-office employees, managed the migration and consolidation of operational tools between merging business units, and developed and designed an agile process to create, track, and improve documentation.My experience as a Production Manager at Louisiana Film Factory has given me unique insights into managing timelines, budgets, and schedules with multiple stakeholders to create high-quality video content and effectively train new and returning users on entry and professional-level products and software.I am a dedicated and results-driven professional passionate about making a positive impact through learning and development innovation and program management excellence.Relevant Skills:- Process Improvement- Business Analysis- Analytical Skills- Cross-functional Team Leadership- Data Analysis- Operations Management- Business Process Improvement- Risk Management- Agile Methodologies- Vendor Management- Product Development- Customer Relationship Management (CRM)- Product ManagementMessage me if you would like to see my portfolio.

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  Louisiana State University

  Information Technology