Kyle Olmstead Email & Phone Number

Frederick, MD, US

Provide full stack technical support to clients ranging from servers, firewalls, and security to desktops, printers, and line of business applications.Configured, deployed, and managed a wide variety of server infrastructure from bare metal to VMs using ESXi, HyperV, and Azure.Maintain network security through firewall configurations and monitoring.

Greater Philadelphia Area

Provided technical support to users in person, over the phone, and via email.Used Remedy ticketing system to track and respond to incidents.Responsible for configuring, deploying, and servicing systems in the Greater Philadelphia/Newark, DE area.

Greater Philadelphia Area

Assisted in Multi Factor Authentication rollout to nearly 60k end users while troubleshooting day-to-day technical issues via ServiceNow ticketing system.

Installing new hardware and managing data restoration for clients on-site at various locations.

Frederick, MD

Discovered customers' needs and created a tailored recommendation for them.Used a variety of proprietary software to create a seamless and easy customer experience

Frederick, MD

Assisted customers' needs and answered questions about the products. Helped manage multiple accounts throughout Maryland, DC, Virginia, and Pennsylvania.

Frederick, MD

Internship focusing on legal writing, research, and fundamentals of the legal profession. I drafted a variety of different documents ranging from: letters of intent, filing repossessions, personal injury demand letters, counter claims, and more.

Completed a variety of tasks including but not limited to: file management both on and off site, organization, and billable hour time entry.