Kyle Olson Email & Phone Number

• 24/7 White glove support to C-Suite
• Provide 24/7 on-call White glove support on the Trade Floor for the various Realtime Traders, Transmission Traders, Generation Controllers, the POC (Power Optimization Center), and Power & Fuel Settlements
• Supporting Windows 10, O365, file storage (BOX), OneDrive, and other various applications
• Image and deployment of Laptops / Desktops, etc.
• Work with Networking and other various teams in the company to make sure Trade Floor machines can access all the required applications and resources
• Utilize Active Directory and Entra ID(Azure AD) for managed groups and policies, password resets and user general information

• Help Maintain and Support an on-site one stop location called the Bit Bar which was 100% customer facing
• Request or replace computer hardware
• Install software, application, and printers
• General IT support and troubleshooting on hardware and software technical issues
• Help setup new hires on machines and walk them through the company applications and ticketing system
• Provide basic training on applications or hardware devices

• Assist team with vulnerability remediation of out of date windows system updates
• Utilize SCCM to repair the client and re-deploy windows patches
• Utilize Qualys to scan machines to see missing patches and verify machines have been patched
• Work with messaging team to assist desktop support team with pushing and installing Office 365
• Utilize Risk Fabric to see and export vulnerability data into excel spreadsheets
• Utilize Jira and BMC Remedy to manage tickets and incidents

Carrollton, Texas, United States

• Package, test and deploy new software to Windows endpoints through SCCM and Windows App store
• SCCM 2012 administration- Utilize for windows patch management to keep windows endpoints updated
• Manage daily Incidents, requests, catalog task and problems through ServiceNow ITSM module
• Create and help manage teams’ virtual machines for testing purposes
• Group Policy creation, testing, and assist with promotion to production
• Assist with Onedrive deployment

Irving, TX

• Symantec security administrator responsible for managing the enterprise antivirus software and security suite
• Manage Blackberry Work mobile email console
• SCCM 2012 administration- Utilize for windows patch management to keep windows servers updated
• VMWare vCenter/vSphere experience to administer, create, and maintain citrix/virtual machines
• EMC XtremIO experience to help create and maintain LUNs and storage for servers/virtual machines
• Assist with Group Policy creation and changes using GPOAdmin and GP Management Console

Irving, TX

• Print server management for multiple Xerox Multi-Function Copiers/Scanners and network printers
• Provided C-Suite with “express lane” service. Acted as their primary POC for technical issues.
• Conduct Bomgar support sessions with remote users to troubleshoot various escalations
• Image new/recycled machines
• Package software applications and windows updated to meet Optum security standards.
• Manage antivirus software and security suite (ESET and Symantec)

Garland, TX

• Log and update all requests for service with detailed information about the call and resolution in the Track-It Work Order system
• Provide desktop support for all computers and users, local and remote
• Troubleshoot desktop, printer hardware, software, and telephone problems
• Setup and install new computers
• Install and configure network printers, copiers and scanners
• Assist with setting up and troubleshooting Android/IPhone phone

Garland, TX

• Log and update all requests for service with detailed information about the call and resolution in the Track-It Work Order system
• Provide desktop support for all computers and users, local and remote
• Troubleshoot desktop, printer hardware, software, and telephone problems
• Setup and install new computers
• Install and configure network printers, copiers and scanners
• Assist with setting up and troubleshooting Blackberry/Android/IPhone phone

Mesquite, TX

• Responsible for diagnostics and replacing broken computers
• Responsible for imaging new computers or re-imaging computers
• Troubleshoot computer errors, software and hardware related.
• Answer phone calls from teachers with computer problem.
• Take inventory on computers in each room: their individual model numbers and software.
• Helped in the installation of new server equipment

Associate'S Degree, Network Administrator And Support, Information Technology

Education record

Education record

Education record

Education record