Safety:Understands and provides leadership to achieve and communicate about safety goals and objectives. Works with the sales team to identify and eliminate any unsafe conditions on new routes or for new customers. Partners with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. Oversees effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.Customer Service:Engages assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Provides service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Resolves unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. Interacts with customers to solve and rectify any issues and improve the overall customer experience.Establishes productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Leads drivers to exceed productivity goals and expectations for all routes. Creates, modifies and improves routes to maximize density and improve efficiency. Reduces route hours to the extent possible with techniques such as service conversions and container upsizing.Operations:Executes other operational plans to help achieve or exceed the division’s budgeted goals. Creates a collaborative, communicative team environment and drive employee engagement with the Company. Builds and develops talent on the team, understands employees’ career goals and provides coaching to get employees ready for advancement with the Company.

• Successfully completes residential trash and recycle routes in employees' absences • Services Late Sets and evaluates any potentially negative impact to Customer Service• Monitors daily route activity with direct supervisor and dispatches others for route assistance• Guides and mentors new route drivers during their initial training• Assists management with thorough truck inspections per company guidelines• Performs Driver Observations providing concise and relevant coaching points

• Successfully ran a non-automated residential route for two years• Ran a commercial front load route and provided fill-in assistance to commercial CD• Progressed to a residential automated side-load route for one year

• Spearheaded daily operations through overseeing tasks and efficiently directing 6 employees• Thoroughly managed direct reports, quality testing and compliance• Conducted new hire training and orientation• Collaborated with payroll documenting and managing employees hours

• Successfully and diplomatically guided customers through the process of an automobile purchase• Executed sales on a consistent basis according to the company standards• Continually provided quality customer service