Kyle Passmore Email & Phone Number

Phoenix, Md, Us

Phoenix, Maryland, United States

MembershipSupport Members in every step in the life-cycle of membership including but not limited to:Prospecting LeadsScheduling and taking members on tours of the clubOnboardingClassification changes including upgrading and downgrading membership classificationsTermination of membershipMaintain active CRM with daily, weekly & monthly check insResponsible for marketing and advertising of the club. Implements campaigns that drive membership growth as well as retention of current members.Accounting Responsibilities:Member monthly billing, dues, food minimums, annual feesCollections of timely payments of prepaid dues/assessments and Angel Fund DonorsEvent billing & reconciliation of members & non-membersDaily check depositsAd Hoc reporting for all departments including end of month reportingAssists the General Manger in the budget process for all departmentsMonitor accounting email for any membership billing questionsAssist with payroll reports including commissions, lessons & clinicsResponsible for company credit cardHuman Resources Responsibilities:Maintain employee recordsAssist with the recruiting of personnel across all departmentsOnboard employees into database as well as set them up with our internal POS and other internal systemsAssist in the promotion, demotion and termination processCommunication Responsibilities:Send out weekly & monthly newsletter highlighting upcoming eventsCreate flyers for member eventsCollaborate with the Director of Events to plan the annual Calendar of EventsAssist social media coordinator with uploading content to social mediaUpdate Club Website when neededIT/POS SupportPoint of contact for all technical issues including hardware & software including but not limited to:Set up & transition of new Club Software Jonas>Club EssentialMember Data BasePoint of Sale SystemsReservations Systems, Dining, Court Times, Tee Times, Simulator TimesMobile AppAccounting and Report Running

Phoenix, Maryland, United States

Membership Billing and Accounts ReceivableAssist with Membership Director in Sales Input all new member date in SystemUpdate and maintain all member records in the systemMaintain accurate records on member billing codes (categories, age group, promotions, etc.)EOM Member BillingMaintain working knowledge of current membership promotions and specialsProvide all POS and A/R reports to the accounting firmEnsure accuracy of all daily close out reports, credit card reconciliation reports and cash reportsMonitor Accounting Email at HCC and respond to all member inquiries regarding statement issues and concernsHuman ResourcesScreen Applicants for EmploymentConduct Initial Candidate InterviewsInform qualified candidates of job details and conditionsProcess all new hire paperwork and set-up in appropriate systems and software based on positionMediate issues between management and club staffKeep management up to date on HR policies such as EEO and Sexual HarassmentDistribute, Execute and Update Employee HandbookConduct New Employee OrientationsAct as club representative during any employment terminations

Sparks Glencoe, Maryland, United States

Maintain a high rate of client retention through superior customer service, assisting clients with all components related to payroll processing.Responsible for accurate and timely preparation and submission of payrolls for assigned groups.Accurately researches problems and works to resolve client payroll issues, in a timely, consistent manner.Assists clients with complex payroll inquiries including: New Hire Set up, Setting up reports, Earnings and Deductions set up

Manage more than thirty employees including two assistant food and beverage managers.Essential Human Resource operations including recruitment and selection of candidates, development and retention of employees, and enforcing OSHA guideline polices.Enforce procedures and define standards for the restaurant, monitor employees' work, address performance concerns, and provide feedback and recognition. Handle and document disciplinary actions including suspension and termination of employees.Handle customer/member inquiries, concerns, billing questions, and service requests. Calm disgruntled members, resolve problems, correct service errors, design best option solutions, and repair trust with members.Interface daily with internal partners in human resources, accounts payable, maintenance, other employees, and management.Take inventory of all beverages to ensure consistency and maintain accuracy.Plan, implement, and monitor departmental budgets.Responsible for the safety of the country club campus. Secure and alarm three buildings on campus.Build relationships with country club members to ensure a positive experience.

700 Hayfields Rd, Cockeysville, Md 21030

12801 Stone Hill Rd, Phoenix, Md 21131

Weekly linen orders for the clubhouse dining room and for banquet events, manage banquet events from set up to break down, assist with closing and opening of the building when needed, coordinate with the kitchen as to when food is to be served.

12801 Stone Hill Rd, Phoenix, Md 21131

Manage employees who prepare food for guests, create weekly schedules, take inventory of supplies and food, food orders, handle customer complaints/concerns, manage employees to prepare for weddings and events

12801 Stone Hill Rd, Phoenix, Md 21131

o Served tables of country club members, expedited food, food runner

12801 Stone Hill Rd, Phoenix, Md 21131

Cleaned tables, set up for upcoming events.