Kyle Procter Email & Phone Number

Kyle Procter is a System Support Analyst at Footasylum.

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  It Support Analyst

  Stockport Grammar School

  Jun 2015 - Sep 2016 - Stockport, United Kingdom

  Responsibilities involved:• installing and configuring computer hardware operating systems and applications• monitoring and maintaining computer systems and networks;• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications; • setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion;• prioritising and managing many open help desk tickets at one time;• testing and evaluating new technology;• conducting electrical safety checks on computer equipment;• operate all aspects of server administration which include Active Directory, DNS, DHCP, and print queues etc.;• maintain group policies;• supporting windows users (Office 365/2016 - Exchange, SharePoint, OneDrive)Other Computing Skills:• Applications: Microsoft Office Suite, Adobe Captivate 9, Adobe Photoshop CC, Axure RP 8 • Operating Systems: Windows XP, Windows Vista, Windows 7, Mac OS X.

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  The Manchester Metropolitan University

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