Kyle Decker Email & Phone Number

Australia - Asia–Pacific (Apac)

Greater Newcastle Area

- Managed pre-settlement home inspections with buyers and conducted settlement with the buyer. - Controlled the quality control inspections for new homes, authorising practical collection from the builder.- Handled maintenance, warranty-related issues and carried out the 90-day defects liability period scheduling rectification works.- Implementing the use of a new online DLP system to track and manage defects. - Communicated development milestones to ensure high community satisfaction and understand pain points.

Collaroy, New South Wales, Australia

- Liaise with clients regarding the project process, onboarding new clients and projects and being the main point of contact regarding the project lifespan. - Orchestrate an administration team of four including customer service and accounts receivable. - Promote consulting services through client communication, marketing and product management, boosting the quoted project value by 40% from 2021 to 2022. - Collaboratively work within a management team to analyse project performance and financials, increasing job profitability by 5% by allocating subcontractors and junior staff for non-critical or technical deliverables.

Narrabeen, New South Wales, Australia

- Effectively coordinated and scheduled a workflow for 15+ consultants, communicating with stakeholders regarding documentation requirements and timelines, delivering over 150 assessments per month.- Controlled the quoting process for complex tenders including Green Star valued at $200k, reduced quoting time from 48 to 36 hours, by reviewing project briefs, preparing tender documents and contract management including contract mitigation.- Simultaneously monitored 4 project management systems, organised documentation including project file management through SharePoint and standardised common RFI responses, improving the average project turnaround time from 10 to 7 days. - Implemented a cloud-based phone system through Microsoft Teams, reduced cost by $2400 per annum on mobile phone plans, allowing staff to work remotely and with higher flexibility.

St Leonards, New South Wales, Australia

- Worked as an account manager for wholesale trade partners and online travel agencies. Duties include issuing contracts, negotiating and strategically planning exclusive offers and campaigns, conducting product training sessions, and ensuring brand content is properly represented externally.- Assisted the General Manager of Sales and CEO with high-level administrative duties including making travel arrangements for familiarisation trips, preparing and analysing reports and presentations, attending and taking meeting minutes, overseeing a multimillion-dollar expenditure budget, and managing purchases.- Managed new B2B enquiries, charity, donation and prize requests, media, manage the prize and charity donations. - Used a customer relationship management system (CRM SalesForce) to manage business interactions, and client database and perform analytics.- Oversaw the digital content for the website, using a content management system (Kentico and Stackla). Work with the marketing team to create and proof copy, digital and physical collateral, eDMs and user-generated content (UGC).

St Leonards, Nsw Australia

- Worked with professional conference organisers (PCOs) and members of the public to coordinate accommodation and event requirements for conferences and events.Accommodation requirements range in size from eight rooms per night to over one hundred and fifty rooms per night.- Assisted in the conference cycle by answering proposal questions, issuing invoices and tracking payments, providing progress reports, event support and conducting post-event surveys. - Converted social enquiries into confirmed business, by issuing accommodation contracts, planning activities and dining events for those groups.

St Leonards, New South Wales, Australia

- Worked within a fast-paced call centre, selling and booking accommodation and flights to Hamilton Island, while simultaneously using a global distribution system (GDS) and a property management system (PMS). - Achieved conversion rates of 20% - 25% on accommodation and flight bookings and worked as part of a team to reach monthly revenue goals set out by management, often exceeding KPI's. - Performed administrative duties required in the office including, answering general enquiries through phone calls, emails and live chat. Assist with other departments such as the trade reservation team when required, general cleaning and office organisation

Sydney, New South Wales, Australia

- Worked as part of the sales team to professional fit, size and educate consumers on running and trail running shoes, accessories and nutrition.- Used a point-of-sale/inventory management system (Vend) to take payments, process returns, and receive and transfer stock.- Picked, packaged and shipped e-commerce orders.

Perisher Valley, New South Wales, Australia

- Oversaw the front desk and making reservations for the hotel, worked closely with the office manager with the daily front office duties often acting as manager in their absence and during the PM shift. - Assisted with light maintenance, portage and at the on-site bar and restaurant.

Daydream Island, Queensland, Australia

- Trained and managed the reception desk at the resort. I worked directly with the manager assisting with the training of new staff and upholding company policies.- Assisted with the sales and marketing department with administrative duties.

Jindabyne, New South Wales, Australia

- Worked as a receptionist and made reservations for the Station Resort. Occasionally working in the onsite restaurant and as part of the night cleaning crew.

Truckee, Ca

- Oversaw all aspect of the front desk during the PM shift. This includes training, managing and mentoring new staff, up keeping company policies and standards, and handling any guest issues. In addition to my front desk duties I handle all online travel agent (OTAs) bookings and work directly with the revenue manager with online distribution.

Truckee, Ca

- Checked in guests, and dealt with any guest-related issues. Handle phone calls, make reservations and inform guests about local events and attractions.

Healdsburg, Ca

- Educated and informed guests on the wine varieties that we offer and serve. Set up, serve, and breakdown larger special events such as weddings. Pour and entertain large groups of wine tasters, upwards to fifteen guests at a time.

Flagstaff, Az

- Trained and oversaw the night shift while supporting the General Manager and Sales Manager with daily operation. - Checked in/out on average fifty rooms and large tour groups (inbound tour operators), dealing with all guest-related issues. Handling phone calls, making reservations and informing guests on local events and attractions while also making tour bookings for guests.

Rohnert Park, Ca

- Prepared and closed down the bar nightly with a capacity of over two hundred patrons. - Facilitated the head bartender with orders, stocking inventory, and cleaning. Dealt with upwards of ten customers at a time.

Santa Rosa, Ca

- Assisted large groups of patrons across busy public streets. Aided customers with directions and provided information on fair events.

Rohnert Park, Ca

- Assigned bowling lanes to customers, checked in special and large event groups. Handled payments, customer questions, mechanical problems, and clean up nightly.

Santa Rosa, Ca

- Assisted large groups of patrons across busy public streets. Aided customers with directions and provided information on fair events

Bachelor'S Degree, Hotel And Restaurant Management

Activities and Societies: Student Hospitality National Advisory Board- member, Sigma Alpha Lambda- member.

Summer Program

Studied European Tourism

Summer Program

Studied European Tourism.

High School

Activities and Societies: Associated Student Body- activities commissioner, Sonoma County Down Syndrome Support Group- volunteer, American.

Education record