Kyle Rainier Email & Phone Number

Columbus, Ohio Metropolitan Area

Specializing in data integration consulting and implementation

Columbus, Ohio Area

Drive evidence based, customer focused product strategy while building alignment across stakeholders.

New Albany, Ohio

Integrate client data to custom ERP, TMS, and WMS software. Perform and execute SIT and UAT testing. Analyze business process and consult on data integration best practices. Support and maintain 60+ trading partner integrations, solutions, and data platforms.

Dublin, Oh

Provide application support for nuclear pharmaceutical ordering and inventory management softwareSupport related technologies such as SQL Server, Active Directory, Windows SecurityDiagnose EDI document flow through AS2/SFTP transfer protocols to SAP and Distrack environmentsDiagnose EDI formatting per international EDI standards for ordering and invoicingMaintain detailed records within ITIL/Service Now environment

Dublin, Oh

Installed CSOS/Axway Encrypted Communication software for Controlled Substance orderingInstalled and diagnosed encryption certificates and secured communications protocolsDiagnosed Java, Windows, and browser environments for encrypted communications compatibility

Lithopolis, Oh

Designed website layout and site-map for various local businessesDeveloped and implemented website design using Wordpress and Squarespace CMS and custom HTML, CSS, and Javascript/JQuery editingImplemented SEO techniques to generate site trafficImplemented dynamic database content for user event signup and registration

Canal Winchester, Oh

Diagnosed and repaired computer hardware failuresInstalled media, conferencing, and presentation systemsProgrammed system and lighting controls and automationDiagnosed software errors and implemented virus removal, monitoring, maintenance, and data back-upsEstablished network devices, protocols, user profiles and permissions, and secured share drives

Chesterland, Oh

Wrote and edited technical manuals for proprietary CRM softwareWrote and edited training manuals for customer service and sales processes and protocols

Chesterland, Oh

Upsold over $250,000 of additional products and services to an existing customer base in the last three quarters of 2012Assisted management in standardizing and implementing sales training to customer service staff and new hires on a national scaleAssumed responsibility for the management and performance of a 15 member sales teamDeveloped and oversaw an employee satisfaction program to reward excellent service to coworkers, company, and customers while isolating and driving key metrics in corporate and satellite officesAnalyzed call and sales metrics and reported focal points, strengths, and weaknesses to upper-management on a regular basisDeveloped and maintained relationships of trust and reliability with customers on a regular basis to generate sales and provide an exceptional customer experience

Assisted management in standardizing and implementing sales training to customer service staff and new hires on a national scaleAssumed responsibility for the management and performance of a 15 member sales teamDeveloped and oversaw an employee satisfaction program to reward excellent service to coworkers, company, and customers while isolating and driving key metrics in corporate and satellite officesAnalyzed call and sales metrics and reported focal points, strengths, and weaknesses to upper-management on a regular basisStandardized performance metrics and reporting systems across national satellite offices for more efficient tracking and coordination

Provided excellent customer service in answering inbound calls and making outbound callsSimplified complex case material and legal liabilities for clients throughout the claims processAssisted in training and managing co-workers with sensitive case calls

Bachelor Of Arts (Ba), Classics And Classical Languages, Literatures, And Linguistics

Education record