Kyle Raymond's Location
Atlanta, Georgia, United States, United States
Kyle Raymond's Contact Details
Kyle Raymond work email
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Kyle Raymond personal email
n/a
About Kyle Raymond
I am an action oriented, customer obsessed, servant leader with 10+ years of proven success in scaling SaaS customer teams. I am motivated by solving customer problems, developing others, innovation, and exceeding business outcomes.
Kyle Raymond's Current Company Details
Kyle Raymond Work Experience Details
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Inside Sales LeaderTk ElevatorAtlanta, Ga, Us
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Senior Sales ManagerIntuit Mailchimp Apr 2021 - PresentAtlanta, Ga, Us• Second line, strategic manager consistently exceeding 110% of quota.• Scaled the sales org from 8 full-cycle reps to a staff of ~80; including SDRs, AEs, and frontline managers, helping build a $50M ARR sales org.• Improved win %s by 40% from FY23 to FY24.• Built segments of IB, OB, mid-market, and channel sales.• Oversaw several successful tooling implementations, including; Salesforce, Gong, & Seismic, improving sales efficiency and effectiveness.• Implemented the ‘Challenger’ sales methodology, driving improved sales strategies and results.• President's Club winner. -
Sales ManagerIntuit Mailchimp Mar 2018 - Apr 2021Atlanta, Ga, Us• Hired as Mailchimp’s first sales leader tasked to build a sales acquisition arm to complement the existing PLG motion.• Built an initial team of 8 high performing full-cycle AEs.• Developed sales playbooks and established KPIs, improving revenue attainment by 4x.• Implemented Mailchimp's first sales commission compensation plan to drive performance and motivation within the sales team.• Established key partnerships with Marketing, Legal, Customer Success, and Product teams to enhance team effectiveness.• Founder’s Award winner for “Customer Driven Innovation”
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Manager, Client ServicesAthenahealth Dec 2014 - Mar 2018Boston, Massachusetts, Us• Responsible for the performance of 15-20 Analysts focused on providing true customer success, as well as achieving efficiency and quality standards to meet or exceed client expectations.• Performed quarterly and yearly employee evaluations.• Relocated from Maine to Atlanta, Georgia to stand up a second Client Support Center stateside geography.• Created and implemented a professional development program.• Analyzed and restructured our recruiting and hiring process, resulting in a 100% reduction in attrition and unscheduled absences within the first 90 days of employment.• Managed the Quality Assurance and Training programs in 2016.• Other duties assigned by Senior Manager. -
Senior Client Services Associate, TrainerAthenahealth Jan 2014 - Nov 2014Boston, Massachusetts, Us• Developed and facilitated new hire training and continuing education training for the Client Support Center.• Onboarded approximately 100 new employees.• Managed resource documents used by Analysts to resolve client issues.• Evaluated agent readiness to advise clients on proper workflows within athenaNet via written and practical application testing.• Coordinated with management to ensure agent success when they transitioned from the classroom to the calling floor.
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Client Services AssociateAthenahealth Apr 2013 - Jan 2014Boston, Massachusetts, Us• Served as the ‘Client Champion’ for one of our most profitable clients, Cook Children’s Physician Network, managing issue resolution for their entire Client Support Center caseload.• Coordinated with leaders across the company to gather information that the CSC Managers could utilize to better prepare their direct reports for roles outside of the department.• Directly supported the Ascension Health implementation of athenaNet by providing onsite go-live training.• Point of contact for escalated calls.
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Client Services AnalystAthenahealth Jul 2012 - Apr 2013Boston, Massachusetts, Us• Managed inbound call volume of client support phone calls.• Effectively and efficiently resolved client issues in their moment of need.• Provided training to clients to reduce future calls.• Worked with external departments to ensure client satisfaction.• Mentored new employees with day to day job functions.• Project work as needed.
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Customer Sales & Service AssociateBank Of America Jul 2011 - Jul 2012Charlotte, Nc, Us• Managed inbound volumes of customer service requests and retention.• Utilized excellent customer service skills to meet customer satisfaction survey goals.• Leveraged additional products and services to meet customer needs and increase profitability.• Conveyed ownership to resolve customer issues and retain profitable business. -
Collections AssociateBank Of America Feb 2008 - Jul 2011Charlotte, Nc, Us• Collected through 30, 60, & 90-day stages of credit card delinquency while regularly meeting or exceeding goals.• Worked with team members to strategize optimal collection results.• Managed multimillion-dollar portfolios in delinquent credit card accounts.
Kyle Raymond Skills
Leadership
Training
Management
Customer Service
Process Improvement
Project Management
Team Building
Vendor Management
Data Analysis
Public Speaking
Staff Development
Healthcare Information Technology
Kyle Raymond Education Details
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University Of MaineElementary Education And Teaching
Frequently Asked Questions about Kyle Raymond
What company does Kyle Raymond work for?
Kyle Raymond works for Tk Elevator
What is Kyle Raymond's role at the current company?
Kyle Raymond's current role is Inside Sales Leader.
What is Kyle Raymond's email address?
Kyle Raymond's email address is ky****@****lth.com
What schools did Kyle Raymond attend?
Kyle Raymond attended University Of Maine.
What skills is Kyle Raymond known for?
Kyle Raymond has skills like Leadership, Training, Management, Customer Service, Process Improvement, Project Management, Team Building, Vendor Management, Data Analysis, Public Speaking, Staff Development, Healthcare Information Technology.
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