Kyle Redd Email & Phone Number

Spokane, Wa, Us

- Provide advanced support for business and clinical applications, systems, and network infrastructure.- Train end-users and cross-train IT staff; manage the CHAS data backup system ensuring HIPAA compliance.- Improved system uptime by 10% and reduced manual IT tasks through automation of routine procedures

• End-user Support – Provide support Over the phone and in person for users in the CHAS network. Average ticket closures in a week is between 30 to 60 depending on needs of company. User creation and removal from Active directory, exchange server, creation of security badges. Perform new hire orientation.• Project Support – Provide support for the remodeling and construction of clinics and opening of new clinics. Image PC, data closet cleanup, security camera installation/configuration and patching to switch.

Honolulu, Hawaii, Us

• Prioritizing service tickets and providing support service to clients.• Resolving daily technical issues and providing desktop support.• Handling data network and server management, and testing network connections.• Installing, testing, and reviewing desktop software applications.• Testing work stations for smooth connectivity and ensuring proper functioning.• Training end users on functions of hardware and usage of new software applications.• Installation of servers, UPS, and switches.• Expert knowledge of desktop software and hardware support, troubleshooting and resolution.• Ability to produce business standard documentation related to implementation, testing and Self-help guides.• SCCM, Active Directory, MS Windows desktop / laptop build and maintenance, Remote access.• Expertise in MS Office product functionality including Word, Excel, PowerPoint.• Good working knowledge of Windows 7, Outlook, IE11.• Understands terminology in area of expertise. • Performs complex tasks in area of expertise.• Backup and restore processes. • IT security best practices. • Networking fundamentals, DHCP/DNS, TCP/IP, FTP, software updates etc. • Windows 7 roll-out and roll-out techniques e.g. scripting, ghost.

• Troubleshooting Tier 1, Tier 2, and some Tier 3 service within service level agreements.• Supporting management with all IT issues.• Creating and maintaining production support documentation • Providing technical support for healthcare, legal, and windows applications• Executing technical support for desktop and laptop hardware and networking equipment.• Monitoring network performance via Solarwinds software. • Coordinating with vendors to receive support with warrantees and product support. • Administering and updating changes to all active policies• Managing VOIP system• Maintaining LDAP directory, programing of phones and voicemail services • Implementing and Managing Microsoft servers (2008, 2012 and Exchange)• Supporting Mobile Devices both android and IOS• Managing Symantec endpoint, encryption, monitoring and secure backups• Maintaining current versions of all firmware, software, and hardware.

• Excellent customer service skills, ability to deal with customers professionally over the phone and in person.• Tier 1, 2 service desk, knowledgeable in windows 7 and 10• Microsoft Office Suit• Outlook/Exchange• Office 365 versions 12-16• Active Directory• Virtualization technologies

Indianapolis, Indiana, Us

1: PC Related Service Request Fulfillment• Imaging, setup and deployment of Desktop and Laptop Computers.• Installation and setup of PC Peripherals.• Movement and tracking of PC related hardware.• PC Software Installation, Including Microsoft applications, Shrink-wrapped applications, development tools and internal applications.2: PC Related Incident Support – Tier 2 Support• Provide Second tier technical support for multiple products to internal associates via Remedy tickets.• Support, troubleshooting, repair or replacement of PC Hardware and related peripherals.• Support, troubleshooting and remediation of software related issues.• Proficient with IBM Tivoli service request Software• Use Windows command line tools to troubleshoot connectivity and login issues3: PC Related Asset Management• Tracking computer related equipment from an Asset Management perspective.• Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory.4: Mobile Device and Video Conferencing Support• Support and Deployment of standard corporate Mobile Devices.• Support for Video Conference and Audio-Visual Support for meetings and internal events.5: Individual Skills Development• Provide quality customer service when interacting with all associates• Develop and improve strong customer service, communication and technical skills• Use applications such as Dameware, RDP, Citrix, and terminal services to remotely connect to Windows desktops.• Microsoft Windows Desktop operating systems knowledge: resolve issues that can be completed remotely utilizing remote access tools.• Support the Networking, Server and Telecom teams as needed

Indianapolis, Indiana, Us

WellPoint/Anthem, Dell/Peak Systems 2014-20151: PC Related Service Request Fulfillment  Imaging, setup and deployment of Desktop and Laptop Computers. Installation and setup of PC Peripherals. Movement and tracking of PC related hardware. PC Software Installation, Including Microsoft applications, Shrink-wrapped applications, development tools and internal applications. 2: PC Related Incident Support – Tier 2 Support - Provide Second tier technical support for multiple products to internal associates via Remedy tickets. Support, troubleshooting, repair or replacement of PC Hardware and related peripherals. Support, troubleshooting and remediation of software related issues. Proficient with IBM Tivoli service request Software 3: PC Related Asset Management Tracking computer related equipment from an Asset Management perspective. Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory. 4: Mobile Device and Video Conferencing Support. Support and Deployment of standard corporate Mobile Devices. Support for Video Conference and Audio-Visual Support for meetings and internal events. 5: Individual Skills Development - Provide quality customer service when interacting with all associates. Develop and improve strong customer service, communication and technical skills. Excellent PC and communication skills and proficient in MS Office

 Installed Windows XP/ Windows 7 Service Pack 4 on computers. Set-up for Core Automated Maintenance System. Installs and configures software operating systems; applications, and hardware. Scheduled and Set-up/Breakdown Video Tele Conference. Computer Auditing - Checked workstations for proper software and removed any unnecessary software. IT equipment custodian (workstations, notebooks, printers, blackberries and other handheld devices). Rebuilt workstations - Removed all client information and reinstalled other programs, reloaded personal information and profile back on to workstation. Runs systems diagnostics and determines cause of hardware and software failures. Remove and replaces components and peripherals to restore system operation. Created and assisted with the creation of File Plans. Excellent PC and communication skills and proficient in MS Office. Experienced in Blueprints and schematics reading. Well versed in Fiber optic and copper installation, design and connectivity

serve drinks, inventory, cleaning bar area, register

Chantilly, Va, Us

 Install and troubleshoot desktops, laptops & printers: software and hardware as well as communication cable systems throughout new and existing Buildings. Desktops, laptops DNS, DHCP and network connectivity. Perform service calls throughout the DMV area. Install and terminate patch panels, 110/ 66 blocks, and Fiber Optic patch panels. Fusion Splice, Uni-cam, or polish fiber optic strands. Terminate CAT-3, CAT-5, and CAT-6 Cables. Cross connect from analog telephone system to digital VOIP system.

Hanover, Md, Us

Converted analog system to DigitalInstalled & Test V.O.I.P systemsSupervised a 5 man teamCreated time sheets and progress reports for team to insure timely delivery

San Jose, Ca, Us

• Managed Installation & Connectivity projects for wind farm renewable energy power plants in Iowa, California, Texas and Oregon. • Designed and revised, installed, spliced, tested and troubleshoot underground and above-ground communications systems.• Proofread and revised blueprints; partnered with other trades to optimize work quality during fiber optic installation from turbine-to-turbine and turbine-to-station.• Follows Fiber optic outside plant standards to include both single mode fiber optic cable and multi-mode fiber optic cable. • Supervise and train other technicians• Manage fiber design/installation layout.

Developed Proficiency in the installation and maintenance of Single and Multi-mode Fiber optic, CAT-5, and CAT-6 high speed data cables, along with outside/ inside trunk cable. Supervised the engineering installation team responsible for installation, maintenance and repair of telecom support systems. LAN/ WAN distribution systems, buried and aerial copper core and fiber optic cable supported systems.

Computer And Information Systems Security/Information Assurance

Associate Of Science (A.S.), Automotive Engineering Technology/Technician

Bachelor Of Applied Science (B.A.Sc.), Sound & Communication Technical Training

System, Networking, And Lan/Wan Management/Manager

Communication Cable Journeyman Training