Kyle Richards Email & Phone Number

Toronto, Ontario, Canada

• Provide 1st to 3rd level hardware/software technical support for all Teranet offices via Service Now ticketing system. • Support includes user account issues, desktop/laptop program installation and maintenance, Office 365 Administrative tasks, Windows Active Directory support.• Support for multiple security programs on all devices including mobile devices coupled with multi factor authentication.• Remote access support and remote device management.• Provide Tier 2 support when Tier 1 support is unable to resolve. Issues include troubleshooting application/system issues related to crashes and reduced functionality. Evaluate and correct or advise solution to the issue.• Provide Cisco VPN, Microsoft O365, SCCM, Active Directory, Adobe, Symantec, Carbon Black, Zoom and WebEx application support including new functionality, documentation, installation, and fine tuning.• Troubleshoot hardware issues on desktops, laptops, and mobile devicesOn/Offboard employees ensuring all policies are adhered to

Toronto

I interact with various levels of management including, Executives, Directors and externalvendors. • Prepare, and issue all purchase requests.• Receive, match and reconcile invoices related to procurement.• Data gathering and analysis, business requirements development, supplier qualification, assist in the preparation of Requests for Information (RFIs), Requests for Proposal (RFPs), Request for Quotation (RFQs), Invitation to Bid (ITBs) evaluation of responses, and preparation of recommendations to direct manager.• Assist in developing and managing optimal strategic procurement solutions for sourcing product(s)• Organizes and prioritizes workloads for maximum effectiveness and movement with a sense of urgency• Develops and administers agreements and master contracts (as appropriate) in collaboration with the management which synergistically optimizes corporate spend.• Maintain detailed list of all contracts for monthly review.• Assists in assessing supplier capabilities• Provide backup for Facilities and Procurement Coordinator• Primary after hours support for facilities requirements.

Toronto, Canada Area

• Oversee the daily operations of the facilities including health and safety, security, maintenance requests, office administration and customer inquiries• Troubleshoot all requests, repairs and deficiencies in a timely manner, ensuring minimal disruptions to business operations• Manage space inventory and determine business requirements of individuals and work units; make recommendations of space modifications to leader• Establish and maintain good working relations with Property Management and external vendors to ensure services and deliverables are performed to expected standards• Assist with the procurement process; tendering RFQs and the vendor selection process• Assist in the annual evaluation of the maintenance program and implement changes as required• Responsible for office supply management; inventory control, ordering and restocking of supplies• Manage petty cash expenses and reconcile quarterly• Participates in the onboarding of new employees• Coordinates and oversees renovation projects within existing or new space• Plan and oversee internal office moves• Active member of the Joint Health, Safety and Wellness Committee and be able to provide current consultation to employees involving the implementation of ergonomic assessments to mitigate risk and impact on employees and the organization• Other various daily office tasks

* Responsible for all facility maintenance and repairs, coordinates with service providers (including Building Management) to ensure facility related maintenance and repair work is carried out as required in a timely fashion and to expected standards (e.g., housekeeping, replacing burnt out light bulbs, etc.)* Liaises with building management and outside vendors on facilities issues/projects related to HVAC, construction, etc.* Negotiates and administers small projects relating to facilities* Ensures compliance with vendor contracts* Assists in the development of the annual facilities budgets (i.e., ensures that departments operate within its budgetary guidelines)* Implements all necessary processes and procedures to ensure the Toronto office is operating in full compliance with local environmental, health and safety requirements and global health and safety standards as set by Joint Health and Safety Committee* Member of TLOMA* Responsible for site seating/stacking plans* Manages and maintains national floor plans and construction drawings (including as built drawings of new construction and/or modifications)* Updates and maintains monthly Occupancy Report for all offices* Plans and coordinates all internal moves (including associated furniture, technology, copiers, etc.), interacts with vendors, building management and IT staff accordingly* Manages and coordinates minor construction (including associated furniture, technology, copiers, equipment etc.) and configuration projects* Assisted in the implementation of the new Cisco phone system (including repairs and system issues)* Aiding staff with ergonomic issues/concerns* Liaison for negotiating production companies filming on site* Assures Toronto office is up-to-date with provincial standards in first aid training and coordinates in-house training regularly to ensure minimum provincial requirements are met* Oversees the daily operations of the mailroom and approves office supply special orders